Help Desk Level II at Pacific Health Group
Pacific Health Group
iOSVoIP
Technical Support Engineer, Audio
Focusrite
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,000 per year
Job Level
Mid-LevelSenior
Tech Stack
iOS
About the role
- Act as focal point for all technical enquiries relating to Ampify and other Focusrite Group product lines in a timely, friendly, problem-solving manner via email, phone and live-chat.
- Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
- Coordinate warranty and non-warranty repair bookings for dealers and customers.
- Contribute to the defined specification of new product development with a focus on ease of use.
- Prepare for release, upload, and maintain technical aspects of Focusrite and Novation websites; including product downloads, Help Centre articles, OS compatibility info and product specifications.
- Work closely alongside worldwide support team members providing assistance where necessary and collecting feedback on common customer issues from different territories.
Requirements
- Collaborator and works well as part of a team.
- Knowledge of audio interfaces, MIDI control, home/studio recording setups, and music production.
- Experience working with customers.
- Experience with Mac OS X, Windows, and iOS systems.
- Good organisational and communication skills.
- A polite and helpful phone and email manner is a must.
- An interest in music/audio.
- Open to working one weekend day per week (e.g. Tues-Sat, Sun-Thurs).
