Focused Energy Inc.

IT Support

• Serve as the first point of contact for IT issues via Slack, email, or ticketing system.
• Troubleshoot hardware, software, and network issues (Mac/Windows, printers, Wi-Fi, VPN, etc.).
• Provide timely resolution or escalate issues as needed.
• Assist employees with productivity tools (Microsoft 365).
• Prepare and configure laptops, headsets, and other equipment for new hires.
• Conduct IT onboarding sessions for new employees.
• Manage account provisioning and deprovisioning across systems and tools.
• Ensure proper collection and reset of devices during offboarding.
• Maintain accurate inventory of laptops, peripherals, and accessories.
• Track equipment assignment and returns.
• Perform routine maintenance and updates on devices.
• Support user access requests and permission changes.
• Assist with identity management tools (Azure AD).
• Support endpoint management (Intune).
• Document troubleshooting steps and create internal knowledge base articles.
• Identify recurring issues and propose improvements.
• Support small IT projects as needed (office setup, network upgrades, security enhancements).

IT Support Specialist

Executive Assistant

• Manage complex calendaring, scheduling, and prioritization across time zones, ensuring the CTO is prepared and focused on mission-critical work.
• Anticipate needs, triage requests, and proactively remove friction from the CTO’s day-to-day workflow.
• Prepare the CTO for meetings through briefing materials, agendas, pre-reads, and follow-up documentation.
• Support travel arrangements and coordinate logistics for domestic and international trips.
• Serve as a strategic gatekeeper, managing inbound requests and ensuring alignment with priorities.
• Partner with the CTO on project tracking: updating timelines, following up on action items, and ensuring cross-functional clarity.
• Assist with small to mid-size operational projects—process improvements, documentation, tracking engineering milestones, or coordinating technical reviews.
• Work closely with program managers, engineering leads, and operations teams to support planning rhythms (OKRs, roadmaps, technical reviews).
• Draft, review, and refine internal communications, memos, and updates on behalf of the CTO.
• Maintain high-quality documentation for technical leadership meetings, engineering leadership forums, and cross-functional conversations.
• Ensure follow-through on decisions, with clear summaries and action-item tracking.
• As the org grows, provide EA/coordination support to VP- and Director-level technical leaders. Help establish consistent operating rhythms for the technical org: meeting cadences, agendas, document hygiene, and communication patterns.
• Support onboarding of new technical leaders into CTO org workflows and processes.

Senior Executive Assistant

• Manage complex calendaring, scheduling, and prioritization across time zones, ensuring the CTO is prepared and focused on mission-critical work.
• Anticipate needs, triage requests, and proactively remove friction from the CTO’s day-to-day workflow.
• Prepare the CTO for meetings through briefing materials, agendas, pre-reads, and follow-up documentation.
• Support travel arrangements and coordinate logistics for domestic and international trips.
• Serve as a strategic gatekeeper, managing inbound requests and ensuring alignment with priorities.
• Partner with the CTO on project tracking: updating timelines, following up on action items, and ensuring cross-functional clarity.
• Assist with small to mid-size operational projects—process improvements, documentation, tracking engineering milestones, or coordinating technical reviews.
• Work closely with program managers, engineering leads, and operations teams to support planning rhythms (OKRs, roadmaps, technical reviews).
• Draft, review, and refine internal communications, memos, and updates on behalf of the CTO.
• Maintain high-quality documentation for technical leadership meetings, engineering leadership forums, and cross-functional conversations.
• Ensure follow-through on decisions, with clear summaries and action-item tracking.
• As the org grows, provide EA/coordination support to VP- and Director-level technical leaders.
• Help establish consistent operating rhythms for the technical org: meeting cadences, agendas, document hygiene, and communication patterns.
• Support onboarding of new technical leaders into CTO org workflows and processes.