Credit Controller

Focus Group

Credit Controller managing collections and customer relationships at Focus Group’s Shoreham office. Driving efficient collections and handling billing queries with excellent customer service.

Posted 7/20/2026full-timeShoreham-by-Sea • 🇬🇧 United KingdomMid-LevelSenior💰 £33,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credit control and accounts receivable processes, with strong negotiation skills and the ability to manage customer relationships effectively. Proficient in using Microsoft Dynamics 365 for processing claims and handling customer queries.

Highest-signal resume keywords

Credit Control ExperienceAccounts Receivable BackgroundMicrosoft Dynamics 365 ProficiencyExcellent Communication SkillsStrong Attention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsCritical ThinkingDecision-Making SkillsNegotiation SkillsCalm Approach to Difficult Conversations

Industry Keywords

Telco Industry ExperienceCustomer ServicePayment PlansReconciliationsCollection Delays

About the role

Key responsibilities & impact

Building rapport with customers and agreeing payment deadlines in line with set time frames
Identifying and analysing the root causes of collection delays
Requesting restriction of services where required
Carrying out reconciliations
Negotiating payment plans with customers
Logging customer queries promptly and routing them to the right department
Answering queries directly wherever possible
Processing administration and liquidation claims

Requirements

What you’ll need

Credit control experience
Excellent communication, customer service and interpersonal skills
A confident, professional telephone manner
Strong attention to detail
Sound critical thinking and decision-making skills
The ability to listen to customers and negotiate solutions that work for everyone
A calm, confident approach to handling difficult conversations
Experience in the telco industry
Background in an Accounts Receivable department
Experience using Microsoft Dynamics 365

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Focus Group Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2003 📡 Telecommunications 🏢 Enterprise 💰 Private Equity Round on 2020-03 Telecommunications
IT
Enterprise Focus Group is a leading independent provider of essential business technology solutions in the UK, established in 2003. The company specializes in offering a comprehensive range of services including IT, telecommunications, and connectivity services, all designed to keep businesses connected and efficient. Focus Group is renowned for its innovative solutions and exceptional customer service, ensuring businesses run smoothly, whether they are small enterprises or large corporations. The company also emphasizes strategic partnerships with industry specialists and has been recognized as a top Managed Service Provider in 2023. Credit Controller 🔥 1 hour ago 🏢🏡 Shoreham-by-Sea – Hybrid 💵 £33k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⛔️ Financial Controller 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Building rapport with customers and agreeing payment deadlines in line with set time frames
Identifying and analysing the root causes of collection delays
Requesting restriction of services where required
Carrying out reconciliations
Negotiating payment plans with customers
Logging customer queries promptly and routing them to the right department
Answering queries directly wherever possible
Processing administration and liquidation claims 🎯 Requirements
Credit control experience
Excellent communication, customer service and interpersonal skills
A confident, professional telephone manner
Strong attention to detail
Sound critical thinking and decision-making skills
The ability to listen to customers and negotiate solutions that work for everyone
A calm, confident approach to handling difficult conversations
Experience in the telco industry
Background in an Accounts Receivable department
Experience using Microsoft Dynamics 365 Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs