IT Technical Support Analyst – 1st/2nd Line

Focus Group

IT Technical Support Analyst providing 1st and 2nd line support for Focus Group's customers. Handling a range of technical issues remotely while delivering excellent service and support.

Posted 7/7/2026contractRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Handle a broad mix of 1st and 2nd line support requests
Diagnose, troubleshoot, and resolve issues across desktop hardware and software
Work with Microsoft 365, Intune, Azure Virtual Desktop (AVD), and other modern workplace technologies
Communicate clearly with users of varying technical confidence

Requirements

What you’ll need

Extensive experience supporting desktop and end-user technologies
Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes
The ability to manage your own workload and prioritise effectively in a busy environment
A calm, helpful approach and a genuine desire to deliver great service

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Focus Group Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2003 📡 Telecommunications 🏢 Enterprise 💰 Private Equity Round on 2020-03 Telecommunications
IT
Enterprise Focus Group is a leading independent provider of essential business technology solutions in the UK, established in 2003. The company specializes in offering a comprehensive range of services including IT, telecommunications, and connectivity services, all designed to keep businesses connected and efficient. Focus Group is renowned for its innovative solutions and exceptional customer service, ensuring businesses run smoothly, whether they are small enterprises or large corporations. The company also emphasizes strategic partnerships with industry specialists and has been recognized as a top Managed Service Provider in 2023. IT Technical Support Analyst – 1st/2nd Line 🔥 0 minutes ago 🇬🇧 United Kingdom – Remote 💵 £40k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🇬🇧 UK Skilled Worker Visa Sponsor Azure Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle a broad mix of 1st and 2nd line support requests
Diagnose, troubleshoot, and resolve issues across desktop hardware and software
Work with Microsoft 365, Intune, Azure Virtual Desktop (AVD), and other modern workplace technologies
Communicate clearly with users of varying technical confidence 🎯 Requirements
Extensive experience supporting desktop and end-user technologies
Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes
The ability to manage your own workload and prioritise effectively in a busy environment
A calm, helpful approach and a genuine desire to deliver great service Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Business Analyst – Payments 🕒 June 26 Arbor Education 51 - 200 📚 Education 🤝 B2B Website LinkedIn All Job Openings Technical Business Analyst joining Arbor's Payments team to enhance school management tools. Collaborating with Product Manager for strategic roadmap alignment and user-centric product development. 🇬🇧 United Kingdom – Remote 💵 £48k / year 💰 Private Equity Round on 2020-12 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🇬🇧 UK Skilled Worker Visa Sponsor 2nd Line Support Engineer – 12 month FTC 🕒 June 2 Sumer 1001 - 5000 🤝 B2B 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Experienced 2nd Line IT Support Engineer at Sumer maintaining service stability and supporting frontline operations. Role involves day-to-day service desk operations and coordination with remote teams. 🇬🇧 United Kingdom – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer Azure ServiceNow Transformation 2nd Line Support Engineer 🕒 June 2 Sumer 1001 - 5000 🤝 B2B 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings IT Support Analyst supporting service desk transformation initiatives at Sumer. Standardising processes and improving service delivery in a fast-moving environment. 🇬🇧 United Kingdom – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Desktop SupportEnd-User Technology SupportIssue DiagnosisTroubleshootingRoot Cause Analysis

Soft Skills

Workload ManagementPrioritizationCalm ApproachCustomer Service Orientation