Customer Support Adviser – Telecoms

Focus Group

Customer Support Adviser processing orders across telecoms products and providing support to customers. Join a structured training program with career growth opportunities at Zest4 in Wilmslow.

Posted 4/22/2026full-timeWilmslow • 🇬🇧 United KingdomJunior💰 £26,100 per yearWebsite

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Processing orders across our Cloud & Connectivity product range, including VoIP telephony and fixed line broadband
Keeping customers updated on order progress and appointments
Accurately inputting data into network and billing systems
Providing customer service and basic technical support via phone, email and support tickets
Getting involved in wider business projects as your confidence grows

Requirements

What you’ll need

At least 6–12 months' experience in an office-based customer-facing role
Strong attention to detail — you take pride in getting things right
A confident, friendly communicator on the phone and over email
Genuine curiosity about technology and how things work

Benefits

Comp & perks

£26,100 salary plus company bonus
Hybrid working — 2 days WFH per week after probation
A structured training programme and personal development plan
Real career progression within a fast-growing, Hg Capital-backed business
A supportive, close-knit team that wants to see you succeed

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

attention to detailcommunicationcustomer servicetechnical supportcuriosity about technology