Focus Group

IT Field Engineer

Focus Group

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Salary

💰 £43,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Firewalls

About the role

  • Installation & Configuration: Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
  • Customer Support: Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
  • Team Collaboration: Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
  • Documentation & Reporting: Audit and document client infrastructure, providing accurate updates to case management and field services tools.
  • Troubleshooting & Maintenance: Assist with troubleshooting network equipment and resolving issues for both small and large projects.

Requirements

  • Experience: Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting.
  • Skills:
  • - Strong communication skills with the ability to liaise with internal and external stakeholders.
  • - Excellent organisational skills and attention to detail.
  • - Ability to manage multiple priorities in a fast-paced environment.
  • - Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365).
  • - Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
  • Additional Requirements:
  • - A full valid UK driving license (for field roles).
  • - Ability to be flexible, including adjusting working hours or staying over for larger projects.
  • - Discretion and professionalism when handling confidential matters.
Benefits
  • A dynamic, varied role: No two days will be the same. From troubleshooting complex network issues to managing installations, you’ll be at the heart of it all.
  • Work alongside a supportive, experienced team: You’ll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery.
  • Growth and development opportunities: We are committed to helping you develop your skills and advance your career. You’ll learn from a team of experienced professionals who are passionate about what they do.
  • A supportive, inclusive culture: At Focus Group, we maintain a positive and collaborative environment where your contributions are valued and celebrated.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network equipment installationconfigurationserver supportdesktop supporttroubleshootingMicrosoft technology stackroutersfirewallswireless systemscase management
Soft skills
communication skillsorganisational skillsattention to detailability to manage multiple prioritiesflexibilitydiscretionprofessionalism
Certifications
full valid UK driving license