IT Solutions Engineer
Focus Group
full-time
Posted on:
Location Type: Hybrid
Location: Crawley Down • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £40,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudVMware
About the role
- You'll lead delivery of small, medium, and large projects across SME to enterprise customers—both remotely and onsite.
- Think solution architecture within your technical specialism, complex fault resolution, infrastructure audits, and site surveys.
- You'll attend customer calls for technical discussions and scoping, design best-practice solutions, and interface with account management, vendors, and project teams to deliver what customers actually need.
- Beyond project delivery, you'll act as the internal mentor and technical advisor for your area of expertise—providing leadership, creating documentation, maintaining knowledge base articles, and supporting colleagues on complex implementations.
Requirements
- Proven IT support or delivery experience with demonstrable subject matter expertise in at least one of these areas:
- - Networking: VLANs, routing, wireless, Ekahau, Meraki, SonicWall, Cisco, Aruba
- - Server & Storage: Windows Server, Hyper-V, VMware, M365, Azure
- - Cloud: M365, Azure, Intune, SharePoint
- Specialist or expert knowledge in your chosen technology plus solid generalist technical skills across the board
- Ability to confidently architect solutions within your technical specialism
- Excellent troubleshooting skills with a methodical approach to complex problems
- Strong desire to grow your technical knowledge and customer service capability
- Flexibility for adjusted hours or occasional overnight stays on larger projects
- Full valid UK driving licence (essential)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingVLANsroutingwirelessWindows ServerHyper-VVMwareM365Azuretroubleshooting
Soft skills
leadershipmentoringcustomer serviceflexibilityproblem-solving