Focus Group

Programme Manager

Focus Group

full-time

Posted on:

Location Type: Hybrid

Location: Shoreham-by-Sea • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Take overall ownership of client transformation programs, ensuring successful delivery of multiple projects within time, quality and budgetary constraints.
  • Collaborate with Project Managers from both Focus and customers to coordinate project activities and timelines.
  • Work closely with the Sales & Technical functions to identify and manage opportunities for program development and improvement.
  • Develop and maintain program plans, schedules and budgets, ensuring alignment with customer goals and objectives.
  • Monitor and own program progress, identifying risks and issues, and implement mitigation strategies to ensure successful outcomes.
  • Act as a primary point of contact for customers, building strong relationships and ensuring customer satisfaction.
  • Drive continuous improvement initiatives to enhance program delivery and customer value.

Requirements

  • Proven experience as a Programme Manager, preferably within an MSP environment.
  • Strong understanding of IT & Voice, especially cloud technologies, networking, infrastructure, and modern workplace solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with both business and technical stakeholders.
  • Strong leadership and team management skills, with the ability to motivate and guide project teams.
  • Experience with program management methodologies and tools (e.g. PRINCE2, Agile).
  • Strong analytical and problem-solving skills, with the ability to think strategically and manage complex programs.
  • Ability to build and maintain strong relationships with customers and stakeholders.
Benefits
  • Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
  • Give Back: Enjoy paid volunteering days to support causes you care about.
  • Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
  • Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementcloud technologiesnetworkinginfrastructuremodern workplace solutionsanalytical skillsproblem-solving skillsstrategic thinkingprogram management methodologiesAgile
Soft skills
communication skillsinterpersonal skillsleadership skillsteam managementrelationship buildingcustomer satisfactionmotivationguidancecollaborationcontinuous improvement