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About the role
Key responsibilities & impact- Design, author and maintain high‑quality training materials, user guides and operational documentation for the Syn~ Capital Markets platform
- Own and continuously improve the Syn~Assist knowledge base, ensuring content is accurate, structured and up to date
- Build and maintain AI agents and notebooks that support learning, onboarding and self‑service knowledge access
- Work closely with product owners, business analysts, solution consultants and SMEs to capture, validate and curate critical knowledge
- Collaborate with internal and external stakeholders globally, supporting clients and teams across multiple regions
- Back‑test AI responses with subject matter experts to ensure accuracy, relevance and usability
- Design and evolve AI‑enabled training experiences for both internal FNZ teams and external customers
- Develop prompt guidance and best practices for effective use of tools such as Copilot and Rovo
- Ensure documentation and training stays aligned with product releases and change initiatives
- Play a key role in improving time‑to‑competency, helping FNZ scale high‑quality Capital Markets capability as the function grows
Requirements
What you’ll need- 5–10 years’ experience in documentation, training, knowledge management or enablement roles
- Strong experience structuring complex information into clear, consumable learning artefacts
- Understanding of financial services or capital markets concepts
- Practical exposure to AI agents, notebooks and prompt design
- Excellent written communication and instructional design skills
- Strong stakeholder engagement skills across technical and non‑technical audiences
- Highly organised, self‑directed and delivery‑focused
- Experience with enterprise software platforms and operational workflows
- Exposure to AI‑assisted learning or support tools
- Familiarity with agile or product‑led delivery models
Benefits
Comp & perks- full comprehensive health insurance
- Life insurance
- additional annual leave days after your first 12 months
- sick days
- hybrid 3+2 model combining working from the office and from home
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
documentationtrainingknowledge managementinstructional designAI agentsprompt designoperational workflowslearning artefactscapital markets conceptsagile delivery
Soft Skills
written communicationstakeholder engagementorganizational skillsself-directeddelivery-focused