Associate, Process Associate

FNBO

FNBO process associate improving electronic payment operations, controls, and compliance. Documenting workflows, processing transactions, and leading continuous improvement initiatives.

Posted 8/25/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-Level💰 $47,613 - $78,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process documentation, performance metrics monitoring, and continuous improvement initiatives. Proficient in facilitating cross-functional collaboration and maintaining compliance with banking regulations.

Highest-signal resume keywords

Process DocumentationPerformance Metrics MonitoringRoot Cause AnalysisProcess Mapping ToolsProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ImprovementQuality Control ImplementationCapacity PlanningStatistical ReportingWorkflow DocumentationElectronic Payment ProcessingProblem ResolutionTraining CoordinationAudit ComplianceControl Documentation

Soft Skills

Analytical SkillsWritten CommunicationVerbal CommunicationRelationship BuildingFacilitation Skills

Tools & Technologies

Process Mapping ToolsWorkflow Documentation Software

Industry Keywords

Banking RegulationsCompliance RequirementsContinuous ImprovementBusiness Continuity PlanningProduction Processing

About the role

Key responsibilities & impact

Document and maintain processes, procedures, and workflow diagrams within a central repository
Assist in developing, testing, and implementing quality controls and process controls
Develop, maintain, and monitor performance metrics
Coordinate process updates and improvements
Ensure control documentation aligns with processes and procedures
Provide input for capacity planning and skills matrix planning; lead quarterly employee updates
Lead tactical continuous improvement initiatives based on frontline operational knowledge
Identify, prioritize, and implement process enhancements improving efficiency and employee and customer experiences
Partner with the Business Process Analyst on enterprise-level strategic initiatives
Facilitate Problem Solving sessions and monitor Problem tracker updates
Maintain active proficiency in electronic payment processing
Process incoming and/or outgoing wire, ACH, or billpay transactions
Process returns, recalls, and disputes as applicable
Research and resolve incoming calls and email questions regarding policies and procedures while maintaining service levels
Contribute to audit responses, compliance testing and remediation planning, RSA’s, AT 501, TPRM updates, statistical reporting reviews, and business continuity planning
Develop and maintain system/application expertise to support operations, development, training, and customer relations
Investigate non-critical production issues and assist with problem resolution
Perform or coordinate staff training for new systems or enhancements
Establish working relationships with CTS, FNIT, Product, Audit, FNO Risk and Compliance, Financial Crimes, and other organizational partners

Requirements

What you’ll need

Bachelor's degree in business-related field or 3+ years 3-5 years of production processing experience with demonstrated process improvement results
Experience maintaining process documentation and ensuring version control
Ability to monitor process performance metrics and identify improvement opportunities
Strong analytical skills for root cause analysis and problem-solving
Excellent written and verbal communication skills for training staff and coordinating with stakeholders
Ability to facilitate cross-functional meetings and process improvement sessions
Proven track record of building professional working relationships across departments
Demonstrated ability to escalate issues appropriately and follow escalation protocols
Experience with process mapping tools and workflow documentation
General knowledge of banking regulations and compliance requirements
Project management experience with ability to manage multiple competing priorities
Strong attention to detail for maintaining accurate controls documentation alignment

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Hybrid work arrangement with three in-person days and two remote days per week
Tools and technology to support transitions between work environments