DevOps Engineer

• Lead ITSM practices including change, incident, problem and knowledge management
• Lead major incident response calls and help resolve issues.
• Lead the Change Management process ensuring change preparedness
• Lead the Problem management process and perform problem review analysis
• Assist in monitoring FNBO systems/applications and follow best practices for proactive monitoring and resolution.
• Participate in the on-call rotation to respond to incidents in a timely manner.
• Support performance optimization efforts to ensure system peak performance and customer satisfaction.
• Assist in conducting Post-Mortems after major incidents to help identify root causes and prevent future issues.
• Collaborate with Application Development teams on deployment pipeline maintenance.
• Contribute to the growth of the Site Reliability Engineering practice.
• Perform Operational Readiness review and validate ready for implementation
• Provide Knowledge Management leadership
• Create executive reports on identified team KPI’s monthly

Site Reliability Engineer – ITSM

Deployment Engineer

DevOps Engineer

Senior DevOps Engineer

Senior Cloud Operations Engineer

DevOps, Middleware Engineer