Senior Test Lead – Azure DevOps
DMV IT Service
AzureJMeterSelenium
Site Reliability Engineer – ITSM
FNBO
full-time
Posted on:
Location Type: Hybrid
Location: Omaha • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $68,251 - $112,615 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Lead ITSM practices including change, incident, problem and knowledge management
- Lead major incident response calls and help resolve issues.
- Lead the Change Management process ensuring change preparedness
- Lead the Problem management process and perform problem review analysis
- Assist in monitoring FNBO systems/applications and follow best practices for proactive monitoring and resolution.
- Participate in the on-call rotation to respond to incidents in a timely manner.
- Support performance optimization efforts to ensure system peak performance and customer satisfaction.
- Assist in conducting Post-Mortems after major incidents to help identify root causes and prevent future issues.
- Collaborate with Application Development teams on deployment pipeline maintenance.
- Contribute to the growth of the Site Reliability Engineering practice.
- Perform Operational Readiness review and validate ready for implementation
- Provide Knowledge Management leadership
- Create executive reports on identified team KPI’s monthly
Requirements
- Bachelor’s degree in a related field (or 3-5 years of related experience).
- Knowledge of ITIL practices and relevant ITIL certifications (e.g., ITIL Foundation) preferred.
- Familiarity with service ticket tool, like ServiceNow.
- Familiarity with monitoring tools such as Dynatrace (preferred) or other similar platforms.
- Understanding of basic development practices, scripting, automation, and monitoring.
- Ability to automate tasks using scripting tools.
- Knowledge of agile practices is a plus.
- Ability to work effectively in a team environment and engage in team activities.
- Candidates must possess unrestricted work authorization and not require future sponsorship.
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITSM practiceschange managementincident managementproblem managementknowledge managementperformance optimizationscriptingautomationagile practicesmonitoring
Soft skills
leadershipcollaborationteamworkproblem-solvingcommunicationanalytical thinkingcustomer satisfactionroot cause analysisexecutive reportingincident response
Certifications
Bachelor's degreeITIL Foundation
