Commercial Card Specialist

FNBO

Commercial Card Specialist driving account growth and retention for FNBO, a regional banking company. Managing customer relationships, sales pipelines, contracts, implementations, and cross-sell strategies.

Posted 8/11/2026full-timeOmaha • Colorado, Montana, New York • 🇺🇸 United StatesMid-LevelSenior💰 $97,774 - $166,216 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, customer relationship building, and strategic business planning to drive growth and enhance customer satisfaction. Proficient in utilizing CRM software and analyzing market trends to identify opportunities and mitigate risks.

Highest-signal resume keywords

Account ManagementBusiness DevelopmentCRM Software ProficiencyNegotiation SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness PlanningSales Pipeline ManagementContract NegotiationKPI MonitoringRisk MitigationCustomer OnboardingProcure-To-Pay EfficiencyCross-SellingGrowth Strategy Development

Soft Skills

Communication SkillsInterpersonal SkillsResults-Oriented FocusAttention to DetailAdaptability

Tools & Technologies

CRM SoftwareSalesforce

Industry Keywords

TreasuryGlobal BankingMerchant ServicesFinTechCredit Card Network Regulations

About the role

Key responsibilities & impact

Partner with FNBO Payment Advisors, Relationship Managers, and internal partners to source, identify, size, and solution in-footprint Commercial Card prospects and customers
Manage assigned accounts after implementation and foster strong customer relationships
Understand customer business needs and identify new, cross-sell, and growth opportunities
Maintain knowledge of FNBO products and services and key vendor and partner offerings
Develop strategies to reduce customer expenses, improve procure-to-pay efficiency, address cash-on-hand and working capital needs, and automate invoicing and payment processes
Identify business opportunities and build and maintain a strong sales pipeline
Monitor and negotiate contract terms and pricing
Achieve retention, cross-sell, and growth targets
Serve as the primary contact for assigned accounts and understand customer objectives, strategies, leaders, and stakeholders
Complete sales paperwork and documentation and partner with implementation teams on customer setup, training, and onboarding
Create and execute account plans aligned with customer goals and company objectives
Monitor satisfaction, proactively address risks and issues, improve customer experience, and minimize churn
Collaborate with leadership, Agent Bank partners, Payment Advisors, sales, product development, marketing, and customer servicing
Lead contract negotiations and annual reviews and identify upselling and cross-selling opportunities
Monitor KPIs and account health, prepare account and pipeline reports, and present customer performance and strategic initiatives to leadership
Identify and mitigate risks and ensure compliance with company policies, procedures, and contractual obligations
Stay current on industry trends, market developments, and account management best practices
Perform other duties as assigned by leadership

Requirements

What you’ll need

Bachelor’s Degree preferred in Finance, Business, or another related field
Minimum 5+ years of relevant experience in account management or a related field
Excellent communication, negotiation, and interpersonal skills
Ability to develop and execute effective business plans
Proficiency in CRM software and other relevant tools
Results-oriented focus on business growth and exceeding targets
Strong analytical skills and attention to detail
Ability to thrive in a fast-paced, dynamic work environment
Commitment to continuous learning and professional development
Willingness to travel for customer meetings or team events
Treasury, Global Banking, Merchant, and FinTech experience desired
Knowledge of applicable credit card network rules and regulations desired
Experience working with Salesforce desired
Unrestricted work authorization and no requirement for future sponsorship

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Competitive salary
Work-life balance