Instant Issuance Support Agent

FNBO

Instant Issuance Support Agent overseeing customer service and technical support for partners' hardware needs. Responsible for auditing and troubleshooting in a remote or onsite capacity.

Posted 7/31/2026full-timeOmaha • Iowa, New York • 🇺🇸 United StatesJunior💰 $37,454 - $59,927 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and critical thinking skills while managing daily functions of the Instant Issue team. Proficient in customer service, technology troubleshooting, and data management to ensure compliance and enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceAnalytical SkillsTechnology TroubleshootingMicrosoft Office KnowledgeMulti-Tasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryError ResolutionInventory ManagementAuditingTroubleshooting Equipment

Soft Skills

Critical ThinkingCollaborationFlexibility

Certifications & Qualifications

High School Diploma

Industry Keywords

Instant IssuanceCompliance PolicyCustomer Card Requests

About the role

Key responsibilities & impact

Manage daily functions of the Instant Issue team
Ensure a good customer service experience
Assist partners with hardware support, audit support, error resolution, and inventory responsibilities
Handle inbound and outbound calls from partner locations
Accurately enter, track, and report daily data requirements
Assist with daily auditing of assigned locations
Enter daily audits and compare against server data
Identify and correct discrepancies
Process and track customer card requests
Troubleshoot instant issuance equipment
Report any compliance policy violations

Requirements

What you’ll need

High school diploma
Minimum 9 months prior customer service or related experience
Strong analytical skills
Strong critical thinking and logic skills
Ability to work both independently and collaboratively in a team setting
Knowledge of Microsoft Office
Strong multi-tasking ability
Flexibility to support additional or varying shift schedules
Excellent customer support skills
Experience with technology troubleshooting desirable
Unrestricted work authorization and no future sponsorship required

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance