Senior Specialist, Credit Card Operations

FNBO

Investigates and resolves consumer credit bureau disputes for First National Bank of Omaha. Ensuring compliance with the Fair Credit Reporting Act and regulatory standards in a remote setting.

Posted 5/15/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $37,454 - $59,927 per yearWebsite

About the role

Key responsibilities & impact

Investigates and resolves consumer credit bureau disputes in compliance with the Fair Credit Reporting Act (FCRA)
Processes disputes through the e-OSCAR system within strict regulatory timeframes (30-45 days)
Conducts thorough investigations, determines credit reporting accuracy, and coordinates corrections with credit bureaus
Maintains quality assurance standards and passes required compliance testing with 80% or higher
Works independently to process ACDV (Automated Consumer Dispute Verification) and direct dispute requests
Collaborates with customers, credit bureaus, and internal partners on dispute resolution
Performs thorough account research and verifies credit reporting accuracy
Documents all dispute investigations and resolutions in required systems including TBS, e-OSCAR, and First Work
Meets quality assurance standards through monthly QA reviews and compliance audits

Requirements

What you’ll need

High school diploma or equivalent required
Associate's or Bachelor's degree in Business Administration, Finance, or related field preferred
2-4 years of experience in credit operations, banking, or financial services required
1-2 years of experience in consumer disputes, credit bureau reporting, or compliance roles preferred
Strong understanding of Fair Credit Reporting Act (FCRA) requirements and consumer credit bureau dispute regulations
Analytical and investigative skills to conduct thorough, reasonable investigations and determine credit reporting accuracy
Excellent attention to detail and accuracy in reviewing account data, dispute documentation, and credit bureau reporting
Strong time management skills with ability to meet strict regulatory timeframes (30-45 day investigation periods)
Proficient written communication skills for customer correspondence, dispute resolution letters, and system documentation
Experience with or ability to quickly learn e-OSCAR system for ACDV/AUD processing
Proficiency in TBS, First Work, or similar banking/servicing platforms
Advanced Microsoft Office Suite skills (Excel for tracking logs, Outlook, Word for correspondence)
Candidates must possess unrestricted work authorization and not require future sponsorship.

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

credit operationsconsumer disputescredit bureau reportingcomplianceanalytical skillsinvestigative skillsattention to detailtime managemente-OSCARMicrosoft Office Suite

Soft Skills

written communicationindependent workcollaboration