Account Manager

FMX

Account Manager responsible for enhancing customer relationships and upselling FMX software features. Join a collaborative culture in our remote-first organization with significant influence on customer success.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Upsell and cross-sell additional features of the FMX software
Convert leads generated by the retention team and generate leads within assigned territory
Prospect for new leads through the use of sales sequences and tools
Present informed offers that take into account customers’ goals, needs, and recent activity
Keep accounts in compliance with the licenses that were purchased
Collaborate regularly with the Marketing department to produce effective campaigns
Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
Follow upsell and expansion playbook to work an account from qualified to closed
Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
Travel to customer events; approximately 1-3 events per quarter

Requirements

What you’ll need

A proven knowledge of the FMX software
A track record of exceeding quota
The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor
Advanced in Microsoft Office, specifically Microsoft Excel
Excellent at building and nurturing relationships
The ability to effectively communicate with customers, while empathizing and understanding what success means to them
An understanding of when to proactively reach out to customers
Proficient in the basics of Salesforce data schema and configuration
The ability to prioritize and manage time effectively
Flexibility to occasionally work outside of our FMX standard operating hours
Effective communication skills and the ability to build rapport with customers and executives
Experience transforming customer conversations into business-driving relationships
An innovative way of thinking to creatively solve problems
A positive, customer-centric attitude
Self-motivation to complete work in a timely manner
Commitment to continuous improvement and are coachable
Effective presentation and negotiation skills
Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

Benefits

Comp & perks

100% company-paid health, dental, vision, long and short term disability, and life insurance.
Home office stipend: up to $500 for equipment, furniture and accessories, plus $60/month toward home internet connection.
Generous PTO and UTO (unplanned time off) policies.
Flexible Schedule: manage personal appointments as long as performance expectations are met.
A collaborative culture and a close-knit team.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

FMX softwareMicrosoft ExcelSalesforce data schemaSalesforce configurationupsellingcross-sellingsales sequencescustomer analysispresentation skillsnegotiation skills

Soft Skills

relationship buildingeffective communicationempathytime managementflexibilityself-motivationproblem-solvingcustomer-centric attitudecommitment to continuous improvementcoachability