FMX Soluções em Tecnologia

Support and Implementation Analyst

FMX Soluções em Tecnologia

full-time

Posted on:

Location Type: Remote

Location: Brasil

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Tech Stack

ERPITSMSQL

About the role

  • Knowledge of information systems (ERP)
  • Working knowledge of system architecture, integrations and APIs (REST/JSON)
  • Experience implementing systems in production environments
  • Reading and interpreting functional and technical requirements
  • Knowledge of SQL
  • Ability to analyze errors and data inconsistencies
  • Understanding of staging and production environment concepts
  • Planning and execution of system implementations
  • Parameterization and configuration of systems according to the client’s business
  • Data migration and validation
  • Functional testing
  • Tier 1 and Tier 2 technical support
  • Analysis, diagnosis and resolution of incidents
  • Ticket logging and tracking (ITSM)

Requirements

  • Knowledge of information systems (ERP)
  • Working knowledge of system architecture, integrations and APIs (REST/JSON)
  • Experience implementing systems in production environments
  • Reading and interpreting functional and technical requirements
  • Knowledge of SQL
  • Ability to analyze errors and data inconsistencies
  • Understanding of staging and production environment concepts
  • Planning and execution of system implementations
  • Parameterization and configuration of systems according to the client’s business
  • Data migration and validation
  • Functional testing
  • Tier 1 and Tier 2 technical support
  • Analysis, diagnosis and resolution of incidents
  • Ticket logging and tracking (ITSM)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
information systemsERPsystem architectureintegrationsAPIsRESTJSONSQLdata migrationfunctional testing
Soft Skills
analytical skillsproblem-solvingcommunicationplanningexecution