IT Technical Support Analyst

FMI

IT Technical Support Analyst supporting FMI Corporation’s Raleigh headquarters and distributed offices. Troubleshooting Windows, Microsoft 365, endpoints, mobile devices, and business applications.

Posted 8/15/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Windows-based environments, including troubleshooting hardware and software issues, managing user accounts, and deploying endpoint devices. Proficient in maintaining documentation and collaborating with IT teams to enhance operational efficiency and support processes.

Highest-signal resume keywords

Windows Technical SupportMicrosoft 365 SupportEndpoint ManagementMicrosoft IntuneCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ManagementUser Account AdministrationHardware SupportSoftware SupportTechnical DocumentationAsset RecoveryConference Room TechnologyMobile Device SupportIT Service Management

Soft Skills

CommunicationOrganizational SkillsProfessionalismDiscretionJudgment

Tools & Technologies

Halo ITSMMicrosoft 365Microsoft IntuneApple iPhonesWindows Laptops

Certifications & Qualifications

CompTIA A+Network+ITIL FoundationMicrosoft 365 FundamentalsAzure FundamentalsMicrosoft Endpoint Administrator Associate

Industry Keywords

Technical SupportEnd User SupportOnboardingOffboardingAsset ManagementSecurity PoliciesOperational StandardsConfidentiality Requirements

Tech Stack

Tools & technologies

AzureITSM

About the role

Key responsibilities & impact

Serve as the primary onsite technical support resource for the Raleigh office and provide remote support across FMI
Troubleshoot hardware, software, Windows, Microsoft 365, mobile devices, printers, peripherals, and conference room technology
Manage support requests in Halo ITSM from intake through resolution, maintaining accurate documentation and user communication
Deploy, configure, maintain, and troubleshoot Windows laptops and endpoint devices using Microsoft Intune
Provision user accounts, permissions, Microsoft 365 access, and other technology resources
Support employee onboarding and offboarding, including workstation setup, account provisioning, equipment deployment, and asset recovery
Configure and support Apple iPhones and other mobile devices
Maintain hardware inventory, asset records, and device lifecycle documentation
Provide responsive and professional support to executive leadership
Maintain technical documentation, knowledge base articles, and standard operating procedures
Escalate complex infrastructure, networking, identity, server, and security issues while maintaining ownership and keeping users informed
Collaborate with IT team members to provide consistent support across FMI
Identify recurring issues and recommend improvements to support processes and operational efficiency
Follow FMI security policies, operational standards, and confidentiality requirements

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Equivalent education, experience, or certifications will be considered
3 to 5 years of professional desktop or end user technical support experience in a Windows-based environment
Experience supporting Microsoft 365 and using an IT service management or ticketing platform
Experience with endpoint deployment, device management, and user account administration
Strong troubleshooting, customer service, communication, and organizational skills, including the ability to explain technical information to nontechnical users
Ability to work independently and collaborate with a geographically distributed IT team
Professionalism, discretion, sound judgment, and ability to handle confidential information
Experience supporting executive leadership preferred
Experience with Microsoft Intune and endpoint management preferred
Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, or Microsoft Endpoint Administrator Associate preferred
Must be legally authorized to work in the United States on a full-time basis
Visa sponsorship is not available

Benefits

Comp & perks

Technical training and certification opportunities
Annual bonus
Paid employee medical insurance
Life insurance
Long-term disability insurance
Strong 401(k) plan
PTO
Parental leave