Director, Strategic Operations – FMI Consulting

FMI

Director of Strategic Operations building scalable systems for FMI, a consulting and investment banking firm serving engineering, construction, and infrastructure. Leading transformation, analytics, governance, and operational performance initiatives.

Posted 8/5/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building operational infrastructure and leading complex cross-functional initiatives, with a strong focus on strategic execution and business performance improvement. Proficient in leveraging Salesforce, AI, and workflow automation technologies to drive organizational effectiveness and decision support.

Highest-signal resume keywords

Operational Infrastructure DevelopmentCross-Functional Initiative LeadershipSalesforce Adoption and UtilizationBusiness Performance ImprovementStrategic Operations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisBusiness TransformationUtilization ManagementPricing DisciplineFinancial ReportingProcess ImprovementGovernance Framework DevelopmentExecutive-Level AnalysisDecision Support

Soft Skills

Strong Executive PresenceCommunication SkillsSound JudgmentInfluencing Without AuthorityNavigating Ambiguity

Tools & Technologies

SalesforceERP SystemsBusiness Intelligence PlatformsAI TechnologiesWorkflow Automation Technologies

Industry Keywords

Management ConsultingProfessional ServicesOperational ScalingStrategic PrioritiesHigh-Growth Organizations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and implement the operating system, governance framework, and project management processes driving execution across strategic priorities
Partner with practice leaders to strengthen Salesforce adoption, pipeline visibility, pricing discipline, utilization management, project profitability, and business performance
Develop integrated dashboards and reporting connecting commercial, operational, and financial data to actionable insights
Lead complex cross-functional initiatives from planning through implementation
Identify process and workflow improvements to increase organizational effectiveness
Accelerate adoption of AI, automation, and workflow technologies by identifying use cases and implementing scalable solutions
Provide executive-level analysis, recommendations, and decision support for prioritization, resource allocation, and strategic execution
Report directly to the President of FMIC and serve on the Consulting Leadership Team

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Economics, Finance, Operations, Management Science, or a related field required
10+ years of professional experience, including at least five years in a senior leadership role supporting growth or operational scaling of a management consulting, advisory, or expert-driven professional services organization
Demonstrated success building operational infrastructure and leading complex, cross-functional initiatives from strategy through implementation
Experience partnering directly with senior executives to improve execution, drive organizational change, and strengthen business performance
Strong understanding of consulting or professional services economics, including utilization, realization, pricing, leverage, and project profitability
Proven ability to influence without direct authority and build credibility in a high-autonomy, partner-led environment
Strong executive presence, communication skills, sound judgment, and ability to navigate ambiguity while balancing multiple priorities
Prior management consulting experience strongly preferred
Experience in strategic operations, business transformation, strategy & operations, chief of staff, consulting operations, or a similar leadership role
Experience within a high-growth, partner-led, expert-driven organization
Experience with Salesforce, ERP or professional services financial systems, business intelligence platforms, and AI or workflow automation technologies
Must be legally authorized to work in the United States on a full-time basis
FMI is unable to provide visa sponsorship

Benefits

Comp & perks

Fully paid employee medical insurance
Life insurance
Long-term disability coverage
Additional benefit elections
Competitive 401(k) plan
Paid time off
Parental leave