Customer Service Representative – MyRepChat

FMG

Customer Service Representative assisting clients via calls and emails. Supporting financial professionals through web-based texting application services in a remote setup.

Posted 4/24/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Minnesota, Missouri, Montana, New Hampshire, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls
Respond to incoming emails
Attend screen share calls with clients
Attend regular meetings to discuss areas of improvement for Support
Be available during regular business hours for unexpected calls and meetings
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor

Requirements

What you’ll need

Must have Customer Service experience
Excellent written and verbal communication skills
Ability to work remotely and remain on task
Ability to work as a part of a team
Ability to apply critical thinking to problems
Ability to work with a computer and learn new software

Benefits

Comp & perks

Medical with $0 co-pay
Telehealth plan
Dental
Vision
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement
Comprehensive paid time off policies including vacation, sick days, parental leave, and bereavement leave
Generous paid holiday schedule including a full week off for Winter Holiday Shutdown

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Service experiencecomputer skillssoftware learning

Soft Skills

written communicationverbal communicationteamworkcritical thinkingtask management