FMG

Customer Service Representative

FMG

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Minnesota, Missouri, Montana, New Hampshire, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States

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Salary

💰 $33,000 - $39,000 per year

Job Level

Mid-LevelSenior

About the role

  • Assist customers who have questions on FMG products (websites and marketing).
  • Provide accurate and timely customer service by phone and email.
  • Handle complex escalated inquiries from customers.
  • Work with FMG’s Customer Service tools (Hubspot, Aircall, FMG Suite’s Advisor Admin, Guru, Slack, Google Docs, etc.) to resolve customer issues.
  • Record and maintain detailed notes about interactions with customers.
  • Report bugs and other issues on platforms to developers.
  • Collaborate and coordinate with internal departments to ensure client satisfaction.
  • Provide feedback to management on customer experience and customer likes/dislikes about FMG’s products.
  • Participate in ongoing training to stay current with our products, services, and industry developments.

Requirements

  • Excellent communication skills, both verbal and written.
  • A proactive problem solver with outstanding critical thinking skills.
  • Ability to learn quickly and adapt to changing environments.
  • Prior experience in customer service or a related field is preferred but not required.
  • Must be able to type 50+ words per minute.
  • A self-directed learner.
  • Proficiency and fluency in speaking, understanding, reading, and writing English.
Benefits
  • Generous paid holiday schedule including a full week off for Winter Holiday Shutdown.
  • Comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
  • Medical with $0 co-pay.
  • Telehealth plan.
  • Dental.
  • Vision.
  • Health Savings Account (HSA) with generous employer contributions.
  • Flexible Spending Accounts (FSA).
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
  • Company-paid Short & Long Term Disability coverage.
  • Company-paid Employee Assistance Program (EAP).
  • Matching 401(k) with immediate full vesting.
  • On Demand Pay - allows access to a portion of your earned wages prior to payday with same day deposit.
  • Internet & Gym Reimbursement!
  • Company-provided work computer equipment.
  • Regular planning of fun in-person and virtual events by Employee Events Committee and managers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceproblem solvingcritical thinkingtyping speed 50+ wpm
Soft skills
communication skillsadaptabilityself-directed learning