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Client Relationship Manager – Education
FlywireClient Relationship Manager managing partnerships in Australia and New Zealand for Flywire's education sector. Driving revenue through client relationships and enhancing the payment experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Client Success, with a strong focus on building relationships, strategic planning, and delivering value-added services. Proficient in managing commercial activities, collaborating across teams, and providing training and support in a multicultural environment.
Highest-signal resume keywords
Account ManagementClient SuccessInternational Higher EducationPaymentsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Account PlanningCRM ManagementContract NegotiationRevenue MonitoringTraining Development
Soft Skills
Communication SkillsPresentation SkillsAttention to DetailProblem SolvingTime Management
Certifications & Qualifications
Bachelor Degree in BusinessBachelor Degree in CommunicationsBachelor Degree in MarketingBachelor Degree in Management
Industry Keywords
Education ManagementStakeholder EngagementMulticultural EnvironmentRemote Team CollaborationValue-Added Services
About the role
Key responsibilities & impact- Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
- Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
- Present products and services to clients in an informative, educational, and consultative manner.
- Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
- Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
- Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
- Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
- Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
- Perform accurate updates to CRM for timely availability of information.
- Monitor/report/review utilisation, payers, and revenue.
- Give appropriate attention to escalations.
- Conduct regular reviews with customer success team to ensure product and service satisfaction.
- Provide continuous training and resource material management to all relevant client departments.
Requirements
What you’ll need- 5+ years of experience in account management or client success.
- Ideally strong experience in International Higher Education, Education Management or and Payments.
- Ability to engage remote stakeholders & work well with a remote team.
- Willingness to travel (20-25%).
- First class written and verbal communication skills.
- Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
- Strong attention to detail, time management and organisational skills.
- Excellent interpersonal, analytical and planning skills in a multicultural environment.
- Problem Solving and project management skills.
- The ability to work alone as well as part of a team in a fast-moving environment.
- Takes initiative, willing to engage internally and externally.
- Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.
Benefits
Comp & perks- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)