Sales Engineer

• Responsible for senior coverage of primary IT Institutional stakeholders (CTO, CIO, IT Director, etc.), which includes developing trusted advisor relationships that go beyond technical discussions to understanding institutional goals and challenges.
• Serve as the primary technical consultant for the sales team, providing collaboration and expert guidance during the entire sales cycle - from initial discovery of unmet needs to building alignment across stakeholders, and helping position solutions that support their institutional strategy.
• Proactively engage with IT leadership and technical staff at higher education institutions to understand their existing system architecture, including Student Information Systems (SIS), Learning Management Systems (LMS), Enterprise Resource Planning (ERP) systems (e.g., Banner, PeopleSoft, Workday), and other core platforms.
• Conduct technical discovery sessions with active listening to identify integration requirements, data workflows, and potential challenges. Translate technical understanding into actionable recommendations that build confidence and credibility for the value of our software and how it can be seamlessly integrated into their specific environment.
• Prepare, configure, and deliver compelling, tailored technical demonstrations to a wide range of stakeholders, including C-level executives, deans, faculty, and IT administrators. Highlight key features, benefits, and the technical feasibility of implementation.
• Partner with the sales team to respond to technical sections of RFPs (Request for Proposals) and RFIs (Request for Information), ensuring accurate and comprehensive responses that showcase our technical capabilities and reflect a clear understanding of each institution’s context and priorities.
• Build and maintain strong, trusted relationships with technical contacts at prospective and current clients. Act as a trusted advisor.
• Stay current with trends in higher education technology, including emerging architectures, cloud services & developments, data security protocols, and competitive solutions.
• This role requires a strong cross-functional collaboration across various internal teams.

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