Account Manager

• Serve as the primary relationship owner for an assigned client portfolio
• Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations
• Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams
• Oversee any project implementations and rollouts, ensuring a smooth client and payer experience
• Promptly and professionally address and resolve customer escalations, issues, or conflicts
• Adopt a data-driven approach, working alongside Client Analysts to spot potential risks and strategize on best practices to mitigate those risks
• Deliver high-quality presentations and communications to client stakeholders, including senior executives
• Research and monitor market trends and competitor activities to proactively identify threats and opportunities
• Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership

Relationship Manager

Key Account Manager

Business Partner Manager

Key Account Manager

Account Manager, Business

Partnerships SDR