Account Manager
Land O'Lakes, Inc.
Relationship Manager
Flywire
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary relationship owner for an assigned client portfolio
- Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations
- Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities
- Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams
- Oversee any project implementations and rollouts, ensuring a smooth client and payer experience
- Promptly and professionally address and resolve customer escalations, issues, or conflicts
- Adopt a data-driven approach, working alongside Client Analysts to spot potential risks and strategize on best practices to mitigate those risks
- Deliver high-quality presentations and communications to client stakeholders, including senior executives
- Research and monitor market trends and competitor activities to proactively identify threats and opportunities
- Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership
Requirements
- 3–5 years of experience in relationship management, account management, or consultative sales.
- Bachelor’s Degree in Business, Communications, Marketing, or a related field.
- Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
- Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
- Proven success in managing contract renewals and negotiations.
- Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
- Problem-solving and project management skills with a proactive, data-driven approach.
- Experience in higher education and/or fintech preferred.
- Salesforce or other CRM experience a plus.
- Willingness to travel ~35%.
Benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer
- Digital Disconnect Days!
- Great Talent & Development Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
relationship managementaccount managementconsultative salescontract renewalsnegotiationsproject managementdata-driven approachproblem-solvingpresentation skillsmarket research
Soft skills
communicationorganizational skillscommercial drivecredibility buildingclient satisfactionstrategic planningconflict resolutionmulti-taskingproactive approachteam collaboration
