Flying Bark Productions

Desktop Support Engineer

Flying Bark Productions

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Tech Stack

DNSLinuxPythonTCP/IP

About the role

  • Provide user helpdesk support and maintain production desktop systems
  • Troubleshoot base computer hardware and OS issues as well as VFX software issues
  • Perform installation/configuration, operation, and maintenance of systems hardware for client workstation systems and infrastructure systems
  • Manage the onboarding and offboarding of users to IT systems
  • Ensure proper record keeping and tracking of users, systems, and software
  • Participate in technical research and testing to identify deficiencies or opportunities for improvement

Requirements

  • Formal education and/or certification in computer systems preferred – such as A+ credentials
  • Experience in Media/VFX or High throughput Computing environments preferred.
  • Solid experience and fluency in Linux and Windows required.
  • Experience or background with Linux systems is preferred;
  • Two to Four years system helpdesk experience in a Media/Entertainment environment;
  • Experience with Visual Effects applications strongly preferred; these applications include Nuke, Maya, Houdini, After Effects, and Tractor;
  • Experience administering Active Directory;
  • Working knowledge of basic TCP/IP and its standard administration (DNS, DHCP/Static, etc.) required;
  • Basic experience with Layer 1 – 3 networking required, including configuration of static IP addresses, configuration of switches, standard cabling and patching (copper/fiber) techniques and ability to make cables;
  • Good understanding of VLAN’s and basic firewall operations;
  • Experience with floating license servers (FlexLM, RLM, etc.);
  • RHEL and/or Windows, and/or CCNA certification preferred;
  • Basic scripting experience in Bash, Windows CMD/PowerShell, or Python.
Benefits
  • Breakfast is served daily - on us!
  • Cake days
  • Movie nights
  • Wrap parties & a culture club dedicated to coordinating our busy social calendar!
  • Access to mental health resources and free counselling via our Employee Assistance Provider Support Act
  • Career development is important to us so we offer training and support opportunities whenever possible.
  • Our employees say our culture is the best they've ever experienced - everyone is welcome and celebrated!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LinuxWindowsVisual Effects applicationsNukeMayaHoudiniAfter EffectsTractorTCP/IPscripting
Soft skills
user helpdesk supporttroubleshootingtechnical researchrecord keepinguser onboardinguser offboarding
Certifications
A+CCNA