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Customer Operations Transformation Lead, Brazil
Flutter InternationalCustomer Operations Transformation Lead focused on building operational capabilities in Brazil. Directing cross-functional teams and driving regulatory compliance in a complex environment.
Tech Stack
Tools & technologiesFlutter
About the role
Key responsibilities & impact- Partner closely with Operations Director in leading the end‑to‑end delivery of the Brazil Customer Operations transformation programme
- Drive transition from “as‑is” to target state without compromising regulatory compliance, operational stability, or customer experience
- Identify and remove barriers to delivery across structure, capability, process, and tooling
- Provide clear executive‑level visibility on progress, risks, and decision points
- Stand up local Risk Operations capability for BetNacional, covering: Fraud & abuse prevention, Safer Gambling, AML
- Execute the build and implementation of Shared Services function serving both brands efficiently
- Design and implement a dual‑brand Customer Operations model, balancing regulatory consistency, brand‑specific requirements, and operational efficiency
- Act as a senior connector between Flutter Brazil Operations leadership and UKI / Betfair teams supporting the transition
Requirements
What you’ll need- Proven experience leading complex, multi‑country operational transformation programmes
- Deep understanding of Risk Operations in regulated environments (Fraud, AML, Safer Gambling)
- Strong understanding of data infrastructure, operational analytics, and the role of automation in scaling customer operations.
- Strong ability to operate at both strategic and hands‑on execution levels
- Highly effective in matrixed, federated organisations with competing priorities
- Confident influencing senior stakeholders and navigating ambiguity.
Benefits
Comp & perks- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational transformationdata infrastructureoperational analyticsautomation
Soft Skills
leadershipstrategic thinkinghands-on executioninfluencingnavigating ambiguity