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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and technical service delivery within the energy sector, with a strong focus on operational performance, safety initiatives, and problem-solving. Proficient in coordinating maintenance activities and leading training efforts for asset management and service strategies.
Highest-signal resume keywords
Bachelor’s Degree in Technical Discipline10+ Years Experience in Electric UtilitiesTechnical Troubleshooting SkillsCustomer Relationship ManagementSafety Initiative Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical Problem-SolvingOperational Performance ManagementRoot Cause AnalysisAsset Management StrategiesTechnical Training Development
Soft Skills
Verbal CommunicationWritten CommunicationStakeholder Engagement
Industry Keywords
Energy Storage ProjectsO&M ServicesElectric UtilitiesIndependent Power ProducersField Support
About the role
Key responsibilities & impact- Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
- Act as the escalation point for technical issues involving customers and Fluence field technicians
- Support Energy Storage projects across commissioning, operations, and post-COD phases
- Drive and support O&M service performance across key metrics, including safety, financial performance, and maintenance
- Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
- Support and facilitate root cause analysis and management of change activities
- Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
- Manage and coordinate third-party service providers to ensure safe and effective execution of O&M services
- Support the development and deployment of asset management and service strategies for customer assets
- Lead and support technical training efforts for asset owners and third-party service providers
- Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives
Requirements
What you’ll need- Bachelor’s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
- 10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
- Demonstrated experience leading safety initiatives in an operational or field-based environment
- Proven technical troubleshooting and analytical problem-solving skills
- Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
- Experience managing complex customer relationships and issue escalations
- Understanding of financial and business performance considerations related to service delivery
- Willingness and ability to travel up to 50%
- Ability to meet physical requirements associated with site and field support
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development