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Fluence

Vice President, Customer Success

Fluence

. Engage with customers post-installation to ensure full value realization .

Posted 5/7/2026full-timeArlington • Virginia • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Engage with customers post-installation to ensure full value realization
  • Define and execute a global customer success strategy
  • Partner closely with Sales, Marketing, and Product teams for customer engagement
  • Track and report on customer success KPIs

Requirements

What you’ll need
  • 15+ years of progressive leadership experience in customer success or related field
  • Proven track record of building customer focused organizations
  • Strong understanding of project-based delivery models in energy or renewables
  • Ability to translate insights into actionable customer success
  • Bachelor’s degree in Business, Engineering, or related field
  • MBA or advanced degree preferred.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
leadershipcustomer engagementstrategic planninginsight translationorganizational building
Certifications
Bachelor’s degreeMBA