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About the role
Key responsibilities & impact- Continuously monitor BESS performance through the CSC's advanced diagnostic tools.
- Identify and diagnose system issues, leveraging predictive analytics to anticipate and mitigate potential failures.
- Escalate complex issues to senior engineering staff or Field Service Engineers as necessary.
- Respond to customer-reported issues, providing Tier 1 or Tier 2 support depending on complexity.
- Guide customers or field service engineers remotely through resolution steps.
- Maintain detailed records of troubleshooting processes, resolutions, and system updates.
- Work closely with the Field Services team to coordinate on-site visits for unresolved issues.
- Collaborate with Customer Success Managers (CSMs) to communicate customer status updates and resolution plans.
- Maintain accurate and detailed records of all incidents, resolutions, and system changes in the ticketing system.
- Contribute to periodic performance reports, highlighting key trends and areas for improvement.
- Support the development of troubleshooting guides and best practices for the team.
- Participate in regular training to stay current with system updates, emerging technologies, and best practices.
- Contribute knowledge-sharing sessions and cross-functional collaboration initiatives.
- Provide insights to the Performance Improvement Team to enhance predictive models and maintenance protocols.
Requirements
What you’ll need- 2+ years of experience in energy storage systems, power systems, or related technical support roles.
- Hands-on experience with monitoring tools, data analysis, and system troubleshooting.
- Strong understanding of BESS technology, SCADA systems, and energy storage software.
- Familiarity with data analysis tools and diagnostic platforms.
- Proficiency in technical documentation and customer-facing communication.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
predictive analyticssystem troubleshootingdata analysistechnical documentationBESS technologySCADA systemsenergy storage softwaremonitoring tools
Soft Skills
customer-facing communicationcollaborationproblem-solvingknowledge sharing