Service Center Manager

FLSmidth

Service Center Manager leading operations of multiple service centers within the US for FLSmidth. Ensuring operational efficiency and high customer satisfaction in mining and cement sectors.

Posted 7/28/2026full-timeReno • Arizona, Nevada • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing multi-site service operations, including staffing, budgeting, and performance monitoring, while ensuring compliance with safety regulations and delivering exceptional customer service. Proven ability to implement operational policies and continuous improvement initiatives to enhance efficiency and profitability.

Highest-signal resume keywords

Service Operations ManagementField Service Management SoftwareEnterprise Resource Planning (ERP) SystemsBudget ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Policy DevelopmentPerformance MonitoringPreventive MaintenanceEmergency RepairsFinancial Data AnalysisKPI MonitoringContinuous Improvement InitiativesStaff Recruitment and TrainingStrategic PlanningSafety Regulations Compliance

Soft Skills

LeadershipCommunicationInterpersonal SkillsCustomer FocusMentoring

Industry Keywords

Heavy IndustrialMiningCementService Center OperationsCustomer Service StandardsQuality Control ProceduresSafety RegulationsEnvironmental StandardsService Delivery ProcessesMarket Trends

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the overall operations of multiple service centers within the US, including staffing, budgeting, performance, and strategic planning.
Develop and implement operational policies and procedures to enhance efficiency, safety, and customer service standards.
Oversee the scheduling, dispatching, and execution of field service activities, preventive maintenance, and emergency repairs.
Recruit, train, mentor, and evaluate service center personnel, fostering a high-performance and customer-centric culture.
Ensure compliance with all FLSmidth safety regulations, environmental standards, and quality control procedures.
Monitor key performance indicators (KPIs) for service delivery, customer satisfaction, and financial performance, implementing corrective actions as needed.
Collaborate with sales, engineering, and parts departments to provide integrated solutions and maximize customer value.
Manage customer relationships, including handling escalated inquiries, resolving complaints, and identifying opportunities for service expansion.
Prepare and present regular reports on service center performance, financial results, and market trends to senior management.
Identify and implement continuous improvement initiatives to optimize service delivery processes and technology utilization.

Requirements

What you’ll need

Bachelor's degree in Engineering, Business Administration, or a related field.
Minimum of 7 years of progressive experience in service operations management, preferably within the heavy industrial, mining, or cement sectors.
Proven track record of managing multi-site operations and leading diverse teams.
Strong understanding of field service management software and enterprise resource planning (ERP) systems.
Excellent leadership, communication, and interpersonal skills.
Demonstrated ability to manage budgets, analyze financial data, and drive profitability.
Solid knowledge of safety regulations and best practices in industrial environments.
Strong customer focus with a commitment to delivering exceptional service.
Ability to travel frequently within the US to various service centers and customer sites.

Benefits

Comp & perks

access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.