Global Repair Service Manager – 3rd party Crusher

FLSmidth

Global Repair Service Manager overseeing service centre repair portfolio for mining equipment. Driving business growth, operational excellence, and customer engagement in the global mining sector.

Posted 6/17/2026full-timeAntofagasta • 🇨🇱 ChileSeniorLeadWebsite

About the role

Key responsibilities & impact

Global ownership of the service centre repair portfolio for designated equipment/product lines.
Develop and execute a global strategy to scale the repair business, including identifying high-potential markets and segments.
Define and implement go-to-market strategies with local and regional teams.
Lead business model transformation towards more predictive and partnership-based service offerings.
Drive market penetration efforts, jointly with regional sales teams, with targeted campaigns and account strategies.
Set and ensure global standards across repair processes and tools (methods, timelines, quality).
Standardize pricing, procedures, and proposal templates in collaboration with product and service lines.
Provide technical consulting on complex repair projects to support service execution teams.
Lead global demand planning efforts in cooperation with Global Service Line Managers (GSLMs).
Interface with engineering teams (SBL, PBL, PCV) to ensure design-to-service alignment.
Collaborate with commercial and technical leaders to refine repair offerings and pricing models.
Assess and implement global and local partnership models to enhance service center capabilities and capacity.
Engage directly with key accounts to understand their service requirements and position repair solutions.
Support the commercial teams in positioning repair services as a core value proposition in long-term contracts.
Analyze market trends, competitor repair strategies, and customer feedback to continuously improve the offering.

Requirements

What you’ll need

Bachelor’s degree in engineering or business (or equivalent technical-commercial background).
10+ years’ experience in the service business, preferably within industrial or mining repair environments.
Demonstrated understanding of service centre capabilities and repair operations.
Deep knowledge of Smith's systems, equipment, and global service footprint is a strong advantage.
Proficiency in English; additional language skills are a significant advantage.
Willingness and ability to travel internationally as required (approximately 30-40%).
Experience operating in a global matrix organization.
Strong commercial and technical understanding of aftermarket service delivery.
Solid understanding of pricing strategy, P&L management, and global operations.

Benefits

Comp & perks

Competitive remuneration package on offer.
Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
Development and training within a respected global OEM company.
Involvement with community and charity initiatives.
Access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service centre repairgo-to-market strategiesbusiness model transformationdemand planningtechnical consultingpricing strategyP&L managementrepair operationsmarket analysisaccount strategies

Soft Skills

leadershipcollaborationcommunicationstrategic thinkingproblem-solvingcustomer engagementcommercial understandingorganizational skillsinternational travel readinessadaptability

Certifications

Bachelor’s degree in engineeringBachelor’s degree in business