Field Service Engineer – Millwright, Technician

FLSmidth

Field Service Engineer providing technical support for mining equipment across North America. Collaborating with customers and teams for project transition and operational maintenance.

Posted 5/12/2026full-timeRemote • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
Provide customer support by phone, email and remote support.
Work with sales and engineering departments to specify solutions for new systems and upgrades.
Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
Monitor customers and market for new opportunities and provide leads for the sales department.
Work with other team members to create continuous improvement of products and services.
Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
Provide training and development support for other engineers in FLS.
May be designated as super user or product specialist for specific products.
Works with engineering and project management in transition of projects from engineering to commissioning phase.
Gap analysis, risk analysis, scope of work and training requirements.
Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
Provide thorough and timely reporting of services provided and key issues to management and customers.
Extensive contact with customers.
Must be able to maintain positive customer relationships.
Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
Works independently on customers sites without direct supervision.

Requirements

What you’ll need

Minimum of 3+ years of experience in mechanical equipment support and troubleshooting and a Millwright or process maintenance mechanic
Bachelor’s Degree is a plus but not required.
Willing to travel up to 75%, mostly within North America.
Able to travel to Canada, Mexico, and Caribbean.
Able to obtain or possess a current Passport for travel.
Understanding and willingness to work in a mining environment where physical activities are required such as standing, bending, climbing ladders, lifting to 50 pounds, etc.
Must be willing to comply with FLS Safety standards and PPE requirements.

Benefits

Comp & perks

Competitive benefit package including health, dental, disability, life, and voluntary insurance options
Time to recharge through PTO, plus 10 annual holidays, and parental leave
Work-life balance with a flexibility work schedule so you can focus on professional and personal priorities
Retirement preparation with a 401(k) and company matching
Financial support for continuing education
Annual bonus’s
Employee Assistance Program
An equal opportunity employer committed to creating a diverse and inclusive workplace
A global network of supportive colleagues and growth opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mechanical equipment supporttroubleshootinggap analysisrisk analysisscope of worktraining requirementscustomer supportcontinuous improvementcommissioningoperational maintenance

Soft Skills

customer relationship managementcommunicationteam collaborationindependenceproblem-solvingfeedback provisiontraining and development supportrecommendation skillspositive attitudereporting

Certifications

Millwright certificationprocess maintenance mechanic certificationcurrent Passport