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About the role
Key responsibilities & impact- Lead on-site service operations, ensuring safety, reliability, and efficiency of client equipment.
- Mentor and coach junior Field Service Specialists, Site Account Managers, and technical teams.
- Develop and implement maintenance strategies, optimization plans, and reliability initiatives.
- Serve as the technical escalation point for complex equipment and operational issues.
- Drive customer satisfaction and retention by providing proactive solutions and expert guidance.
- Identify opportunities for equipment upgrades, consumables, and service contracts.
- Collaborate with Sales, Engineering, and Global Service Line Managers to align solutions with regional and global strategies.
- Manage site-level budgets, KPIs, and operational metrics to ensure high-performance outcomes.
- Support planning and execution of plant shutdowns, retrofits, and major service projects.
- Provide insights and reporting on operational performance, service trends, and customer feedback.
Requirements
What you’ll need- Bachelor’s degree in Mechanical, Mechatronic, Industrial, or Electronic Engineering (Master’s preferred)
- 8+ years of experience in the mining industry with at least 3 years in senior field service or technical leadership roles
- Proven expertise in maintenance management, reliability engineering, and plant optimization
- Strong understanding of mineral processing equipment and consumables
- Experience managing teams, budgets, and KPIs in a customer-facing environment
- Fluent in Spanish, proficient in English (spoken and written)
- Hands-on experience in plant shutdowns, reliability projects, and technical problem-solving
- Proficiency with CRM and operational software tools.
Benefits
Comp & perks- EPS health insurance and flexible benefits program
- Work-life balance and wellbeing initiatives
- Access to a global network of professionals and learning opportunities
- Professional development and global career progression
- Hands-on experience with cutting-edge mining technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
maintenance managementreliability engineeringplant optimizationtechnical problem-solvingmineral processing equipmentbudget managementKPI managementfield service leadershipservice operations
Soft Skills
mentoringcoachingcustomer satisfactioncollaborationcommunication
Certifications
Bachelor’s degree in Mechanical EngineeringBachelor’s degree in Mechatronic EngineeringBachelor’s degree in Industrial EngineeringBachelor’s degree in Electronic EngineeringMaster’s degree in Engineering (preferred)