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About the role
Key responsibilities & impact- Acts as the primary point of contact for customers, aiming to strengthen relationships across the different FLSmidth business areas.
- Activates and coordinates Field Services Engineering (FSE), Professional Services, Sales, and Global Specialists to deliver the most appropriate technical solutions aligned with customer needs.
- Manages maintenance plans in relation to spare parts requirements for FLSmidth equipment, ensuring efficiency and reliability.
- Identifies opportunities within existing customer installations for equipment replacement using FLSmidth parts and consumables, increasing share of wallet.
- Provides strategic input to support the development of customer retention and growth plans.
- Works closely with Solution Specialists to drive on-site consumables offerings.
- Identifies opportunities to increase total Service Business Line (BL) order intake through Field Services Engineering engagement.
- Develops, trains, and supports new Site Account Managers and Site Account Representatives to strengthen customer coverage and service delivery.
- Communicates with Global Service, Business Lines (BL), and Regional Sales & Lifecycle Management (RSLM) regarding market price competitiveness and supply localization/globalization strategies.
- Collaborates with Professional Services to deliver on-site customer support and identify Upgrades & Retrofits (U&R) opportunities that enhance customer value and operational performance.
Requirements
What you’ll need- Bachelor’s degree in mechanical, Mechatronics, Electronics, Industrial Engineering, or a related engineering discipline.
- Minimum of 6 years of experience working in the mining industry in the same or a similar role.
- Strong ability to work collaboratively across multiple teams and business areas, with experience managing and tracking KPIs in coordination with functional and business leaders.
- Knowledge and experience in the preparation and development of technical and commercial proposals for the mining industry.
- Demonstrated passion for the mining industry, with a proactive mindset focused on innovation and making a meaningful impact within a global industry leader.
- Experience working closely with both suppliers and customers.
- Solid experience within the mining industry.
- Intermediate level of English, both spoken and written.
Benefits
Comp & perks- Seguro de salud EPS
- Acceso a nuestro programa de beneficios flexible
- Red global de colegas
- Oportunidades de crecimiento y desarrollo profesional
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
mechanical engineeringmechatronicselectronicsindustrial engineeringtechnical proposalscommercial proposalsKPI managementcustomer supportequipment maintenanceservice delivery
Soft Skills
collaborationcommunicationrelationship managementstrategic thinkingproactive mindsettrainingcustomer retentioninnovationteam managementproblem-solving