Branch Director
FLS Transportation Services
full-time
Posted on:
Location Type: Hybrid
Location: Burnaby • 🇨🇦 Canada
Visit company websiteJob Level
Lead
About the role
- Direct all operational aspects including operations, customer service, human resources, administration and sales
- Assess market conditions and identify current and prospective sales opportunities
- Develop forecasts and financial objectives
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
Requirements
- Proven branch management experience, as a branch director or similar role
- Solid experience in a 3PL ( non-asset based ) environment is ESSENTIAL
- Proven experience in freight brokerage sales
- Strong experience in all aspects of sales, including growth strategies, account development, and business planning
- Demonstrated ability to hire, train, develop, lead, and direct a sales force
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Able to build and maintain lasting relationships with key business partners, and customers
- Experience creating and managing budgets
- Experience creating incentives and compensation plans would be an asset
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
branch managementfreight brokerage salessales growth strategiesaccount developmentbusiness planningbudget managementincentive creationcompensation plan management
Soft skills
diplomacynegotiationconflict resolutionpeople managementrelationship buildingcustomer satisfactionemployee satisfactiontrainingcoachingmotivation