Customer Success Manager

FLOWX.AI

Customer Success Manager overseeing client relationships and driving platform adoption for mission-critical AI applications. Managing implementation projects and enhancing client value in regulated industries.

Posted 7/30/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and analytical skills while effectively managing client relationships and driving customer success initiatives. Capable of identifying opportunities for renewal and upsell, ensuring client needs are prioritized and addressed.

Highest-signal resume keywords

Customer Success ManagementProject ManagementAnalytical SkillsVerbal and Written CommunicationClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementProject Management SkillsAnalytical SkillsRenewal ConversationsUpsell Conversations

Soft Skills

Problem SolvingFlexibilityClient-Focused Mindset

Industry Keywords

Customer SuccessAccount ManagementClient-Facing RoleCommercial UnderstandingSales Collaboration

About the role

Key responsibilities & impact

- Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.
- Identifying friction points and blockers, and helping the customer team work through them.
- Working with the product team on identified platform issues to drive resolution.
- Understanding the pain points of the client and showing the value of the platform being offered.
- Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.
- Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.
- Putting the client's needs first.

Requirements

What you’ll need

- 3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.
- Experience managing implementation projects, with solid project management skills.
- Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.
- Strong analytical skills and mindset.
- Excellent English verbal and written communication/presentation skills.
- Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.

Benefits

Comp & perks

- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development