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Marketing Analyst – EMM Campaigns, Nurturing, CRM
Flowon - Gamification LabMarketing Analyst creating and managing EMM, Nurturing, and CRM campaigns at Instituto Infnet. Focused on data-driven improvements and team collaboration.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Plan, create, review and send email marketing, WhatsApp and SMS campaigns, ensuring the best approach for each channel;
- Manage seasonal, promotional and relationship-building campaigns;
- Configure UTMs, links and campaign assets;
- Monitor KPIs such as open rate, CTR, CTOR, among others;
- Conduct A/B tests on subject lines, CTAs and layouts, proposing continuous improvements;
- Organize, clean and segment lead and customer databases;
- Build automated nurturing, qualification and re-engagement flows;
- Develop end-to-end customer journeys aligned with the sales funnel;
- Continuously optimize flows based on behavior and performance;
- Collaborate with the commercial/sales team to evolve MQL → SQL;
- Ensure alignment between marketing and sales CRM;
- Support inbound strategies focused on opportunity generation.
Requirements
What you’ll need- Previous experience with Inbound Marketing, CRM and marketing automation tools (RD Station, HubSpot or similar);
- Proficiency with generative AI tools (such as ChatGPT, Gemini or Claude) for creating, reviewing and optimizing content flows and copy;
- Knowledge of copywriting techniques and psychological triggers applied to emails, WhatsApp and CTAs;
- Ability to use AI for data analysis, extracting insights from sales funnels and automating routine tasks;
- Ability to generate reports, interpret sales funnels and propose data-driven improvements;
- Basic knowledge of HTML/CSS for adjusting email templates;
- Proficiency in Excel/Google Sheets for list manipulation and a critical view on email deliverability;
- Reading proficiency in English;
- Ability to learn new software and technologies quickly;
- Ability to communicate clearly in writing and without errors in Portuguese;
- Enjoy working at the intersection of marketing and sales teams;
- Experience integrating marketing and sales (CRM);
- Knowledge of lead acquisition strategies;
- Familiarity with A/B testing for campaign optimization;
- Organized and detail-oriented.
Benefits
Comp & perks- Tuition scholarships up to 100% for undergraduate programs and 70%–90% for postgraduate programs, according to institutional rules.
- University environment that supports your learning, with access to the library for study and networking with professors and industry professionals.
- Meal allowance on a flexible Swile card.
- Amil health plan.
- Amil dental plan at no cost to employees.
- Birthday day off after one year of employment.
- Access to the Vittude online therapy platform.
- TotalPass.
- Opportunity to participate in courses offered by the institution on special terms for employees, including full undergraduate scholarships after the probation period and partial postgraduate scholarships.
- Possible scholarship for dependents and/or spouse after two years of employment at the institution.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
email marketingWhatsApp campaignsSMS campaignsUTM configurationA/B testingHTMLCSSExcelGoogle Sheetsdata analysis
Soft Skills
organizational skillsdetail-orientedcommunication skillsability to learn quicklycollaborationcritical thinkingcopywritinginsight extractioncontinuous improvementrelationship building