Head of Customer Success

Flowhub

Head of Customer Success managing retention and expansion for Flowhub's SaaS platform. Building a post-sales function to support regulated retail customers.

Posted 5/18/2026full-timeMiami • Florida • 🇺🇸 United StatesLead💰 $225,000 per yearWebsite

About the role

Key responsibilities & impact

Own retention and expansion outcomes including metrics like NRR, GRR, and renewals
Build the CS playbook including account health scoring and churn save framework
Coach and develop the current CS Manager and CSM team
Manage Product Support and connect PS and CS into one customer experience
Set operating cadence with Sales, Product, Onboarding, and Marketing
Engage with strategic accounts and ensure the customer partnership quality

Requirements

What you’ll need

6+ years in Customer Success, Account Management, or related post-sales role
Demonstrable CS function-building experience
Strong analytical instincts
Familiarity with CS platforms and modern CRM (Salesforce, Gainsight, ChurnZero, Catalyst, etc.)
Vertical SaaS comfort (restaurant tech, home services, healthcare practice management, legal tech)
Are legally authorized to work in the United States for Flowhub
Do you require sponsorship for employment visa status to work legally for Flowhub in the United States?

Benefits

Comp & perks

Medical, dental, vision, life, disability insurance
401(k)
Unlimited PTO and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementCS function-buildinganalytical skills

Soft Skills

coachingdevelopmentengagementpartnership quality