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About the role
Key responsibilities & impact- Proactively identify high-potential emerging accounts showing signs of growth
- Build relationships with dispensary owners and operators in your portfolio
- Drive product adoption across Flowhub products
- Graduate accounts to a dedicated CSM when ready
- Respond to customers for increased engagement
- Serve as the escalation point for complex customer issues
- De-escalate frustrated customers with empathy and speed
- Provide proactive CSM coverage for key accounts
- Partner with Product Support to build escalation playbooks
- Be the customer's voice internally, surfacing patterns and product gaps.
Requirements
What you’ll need- Experience running a dispensary, leading retail operations, or managing multiple cannabis locations
- Deep understanding of cannabis compliance, operations, and customer experience
- Ability to thrive in high-volume, high-context environments
- Proven ability to manage a large account portfolio
- Strong de-escalation skills
- High EQ, consultative style, low tolerance for fluff
- Ability to build trust fast and keep it
- Desire for personal growth tied to company performance.
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life & disability insurance
- 401(k)
- Unlimited PTO
- Paid holidays
- More.
ATS Keywords
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Soft Skills
relationship buildingcustomer engagementde-escalationempathyconsultative styletrust buildingpersonal growth