Customer Success Manager
Loopio
Salary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Own a book of high-value customers and become their go-to advisor
- Build and maintain strong relationships with dispensary executives, operators, and investor groups
- Lead quarterly business reviews (QBRs) to align Flowhub with customer goals
- Drive adoption of Flowhub Maui, Ecom, Pay, Greet®, Stash®, and View®
- Spot risks early, resolve issues fast, and protect renewals
- Partner with Sales, Support, and Product to ensure the customer voice drives improvements
- Track customer health and ROI with data
- Use industry expertise to challenge the status quo and drive customer success
Requirements
- You’ve been a dispensary GM, retail director, or multi-store operator and crushed it
- You understand cannabis retail operations, compliance, and customer experience inside and out
- You’re comfortable with executives and investors — you can hold the room
- You’re a relationship-builder with high EQ and a consultative style
- You thrive in a fast-paced, results-driven, “A players only” culture
- You want to grow your career at a company where mediocrity has no place
- You are insatiably curious and question everything
- Must be located within the United States (role is open to anyone within the United States, except candidates in CA, NY, OR or WA)
