Exchange Connectivity Operations Lead

Flowdesk

Exchange Connectivity Operations Lead managing the full onboarding lifecycle at Flowdesk, a crypto trading firm. Overseeing integration, testing, and partnerships with exchanges while ensuring operational delivery.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Owning the full exchange onboarding lifecycle: from contract signature through integration, testing, and trading go-live.
Acting as the primary point of contact between Flowdesk and exchange partners throughout the onboarding process, including API endpoint configuration, credentialing, and compatibility checks.
Coordinating internally across trading, engineering, and sales teams to ensure all dependencies are tracked and resolved on schedule.
Running and documenting pre-go-live testing: endpoint validation, order flow testing, and sign-off on readiness criteria.
Maintaining a live tracking system for all active venue integrations, upgrades, and exchange-driven changes (EDC).
Managing ongoing exchange relationship touchpoints post-launch: upgrade cycles, protocol changes, and incident escalation.
Supporting the engineering team on initial integration stages where technical input is required (API review, compatibility assessment, test design).
Identifying and escalating integration risks early, with a clear view of what is blocking go-live at any point in time
Building and maintaining internal documentation for each venue: credentials, architecture, contacts, known issues, and go-live history.

Requirements

What you’ll need

2+ years experience in a crypto trading firm, exchange, or digital asset infrastructure business in an operations, project management, or technical coordination role.
Solid understanding of crypto exchange connectivity concepts: REST and WebSocket APIs, order management, credentialing, and test environments.
Proven ability to manage multiple workstreams simultaneously with strong attention to detail and structured follow-through.
Comfortable interfacing directly with external exchange counterparts and internal stakeholders across trading, engineering, and commercial teams.
Technically literate: able to read API documentation, understand endpoint structures, assess compatibility, and design basic test criteria - without necessarily being a software engineer.
Organised and proactive with a 'get it done' mindset - able to push projects forward, chase blockers, and hold stakeholders accountable.
Solid written and verbal communication in English; able to produce clear internal documentation and external exchange correspondence.

Benefits

Comp & perks

International environment (English is the main language)
100% health coverage
Team events and offsites
Company Pension scheme
Learning and Development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

REST APIsWebSocket APIsOrder ManagementCredentialingTest Environment DesignEndpoint ValidationOrder Flow TestingCompatibility AssessmentTechnical CoordinationDocumentation Management

Soft Skills

Attention to DetailOrganisedProactiveStrong CommunicationProblem-Solving