Field Service Engineer

Flow International

Field Service Engineer providing expert-level technical support for Flow's water-cutting and surface preparation systems. Delivering high-quality service and building strong relationships with customers.

Posted 5/20/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $36 per hourWebsite

About the role

Key responsibilities & impact

Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
Accurately complete all required administrative documentation and service reports in a timely manner
Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues
Support documentation efforts, including maintaining current product manuals, specifications, and technical references
Assist the customer service team in identifying parts and providing technical input
Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship
Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed
Participate in on-call rotations as assigned, providing after-hours technical support when required
Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules
Perform additional duties and responsibilities as assigned by management

Requirements

What you’ll need

Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field
Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment
Experience with microprocessor control systems is strongly preferred
CNC programming experience is a plus
Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos
Experience providing technical support over the phone is preferred

Benefits

Comp & perks

medical, dental, vision, 401(k)
paid time off
life and disability insurance
education reimbursement
global opportunities for career development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingpart identificationroutine maintenancepreventive maintenanceCNC programmingmicroprocessor control systemsroboticsmotion control systemsfield service experience

Soft Skills

communicationcustomer serviceproblem-solvingrelationship managementorganizational skillsattention to detailadaptabilityteam collaborationprofessionalismtime management

Certifications

Associate’s degree in ElectronicsAssociate’s degree in Mechanical EngineeringAssociate’s degree in Robotics