Flow International

Field Service Engineer – Flow

Flow International

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Plan and supervise customers in the execution of field installations of company products.
  • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc.
  • Produce accurate & detailed technical reports.
  • Assist in maintaining relevant technical documentation.
  • Work overtime as necessary, sometimes including weekends as per company policy.
  • Provide assistance to customer service by determining parts required by a customer.
  • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
  • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices.
  • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products.
  • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business

Requirements

  • Diploma or degree in Electrical, Electronics, Robotics, Mech. Eng. or Mechatronics.
  • Minimum of 3~5 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
  • Experienced in CNC programming.
  • Language: English, and Native Language
Benefits
  • None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
CNC programmingRoboticsMotion Control SystemsCNC machine toolstechnical supporttroubleshootingtechnical documentationtechnical reportingpart identificationrepair
Soft Skills
customer servicerelationship managementcommunicationliaisonproblem-solvingtrainingsupervisionauditingconsultationteam collaboration
Certifications
Diploma in Electrical EngineeringDiploma in Electronics EngineeringDiploma in Robotics EngineeringDiploma in Mechanical EngineeringDiploma in Mechatronics EngineeringDegree in Electrical EngineeringDegree in Electronics EngineeringDegree in Robotics EngineeringDegree in Mechanical EngineeringDegree in Mechatronics Engineering