Flourish Research

Regional Patient Recruitment Lead – Clinical Research

Flourish Research

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Senior

About the role

  • Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
  • Achieve study enrollment goals and assigned revenue targets
  • Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
  • Ensure an exceptional patient experience from initial contact through screening and enrollment
  • Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
  • Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials
  • Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance
  • Build and maintain a culture of accountability, collaboration, and results
  • Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies
  • Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators
  • Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
  • Identify and implement coaching, training, and development initiatives for managers and individual contributors
  • Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
  • Participate in sponsor relations and communications as needed
  • Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
  • Ensure accurate and timely documentation within CRM and CTMS systems
  • Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards
  • Perform additional duties as assigned by management

Requirements

  • Proven success leading high-performing teams that meet or exceed enrollment and revenue goals
  • 3+ years managing a patient enrollment team of 5+ representatives
  • Call center leadership supporting multi-therapeutic studies preferred
  • 2–3 additional years as a patient enrollment representative preferred
  • Bachelor’s degree required; business degree preferred
  • Healthcare sales and call center management training preferred
  • Strong knowledge of clinical trial enrollment processes, protocols, and regulations
  • Proven leadership of geographically dispersed teams
  • Highly data-driven, with the ability to identify trends and take fast, measurable action
  • Ability to build a culture of accountability, performance, and results
  • Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion
  • Experience managing and improving KPIs at both individual and team levels
  • Ability to create and execute study-specific recruiting strategies
  • Expertise in delivering an exceptional, inclusive patient experience
  • Proficiency with call center systems, phone platforms, and CRMs
  • Strong cross-functional collaboration and communication skills
  • Adaptable, solutions-oriented, and effective in dynamic environments
  • Relevant therapeutic area experience is a plus.
Benefits
  • Medical, dental, and vision insurance for the individual employee and family
  • 401K Retirement Plan with generous company matching
  • Disability Insurance, 100% paid
  • Life Insurance, 100% paid
  • Paid Approved Training and ACRP Certification
  • Paid Licensure Renewal
  • 9 Paid Holidays
  • 3+ Weeks Paid Time Off
  • Bereavement Leave
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient enrollmentclinical trial processesKPI managementrecruitment strategiesdata analysiscoachingteam leadershipprocess improvementcall center managementmulti-therapeutic studies
Soft Skills
leadershipcollaborationcommunicationadaptabilityemotional intelligenceaccountabilityresults-orientedproblem-solvingrelationship buildingstrategic thinking
Certifications
Bachelor's degreebusiness degreehealthcare sales trainingcall center management training