Flourish Research

Clinical Research

• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
• Achieve study enrollment goals and assigned revenue targets
• Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
• Ensure an exceptional patient experience from initial contact through screening and enrollment
• Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
• Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials
• Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance
• Build and maintain a culture of accountability, collaboration, and results
• Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies
• Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators
• Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
• Identify and implement coaching, training, and development initiatives for managers and individual contributors
• Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
• Participate in sponsor relations and communications as needed
• Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
• Ensure accurate and timely documentation within CRM and CTMS systems
• Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards
• Perform additional duties as assigned by management

Regional Patient Recruitment Lead – Clinical Research

Financial Planning and Analysis

• Own month-end reporting, including model streamlining, Board and leadership performance packages, and regional P&L analysis
• Partner with regional directors and site leadership to analyze financial performance, identify trends, and drive operational improvements across the network
• Lead the annual budgeting process for site operations, including site-level budgets, corporate overhead, capital expenditures, and add-backs
• Support and enhance NetSuite Planning & Budgeting to improve forecasting accuracy and reporting efficiency
• Develop and maintain financial models to support site-level performance analysis
• Own and continuously improve monthly cash flow reporting and cash forecasting accuracy
• Manage capital expenditure and add-back reporting, including ROI analysis for site investments and infrastructure projects
• Support the Revenue Cycle team with revenue reporting by location and therapeutic area
• Collaborate with Controllership and Revenue Cycle teams to ensure accurate, timely, and insightful financial reporting
• Support integration of Realtime and NetSuite (ERP) data to enable comprehensive operational reporting
• Develop KPIs and dashboards to track site utilization, revenue per FTE, provider productivity, and other operational metrics
• Provide ad hoc financial analysis to support strategic decision-making and operational initiatives
• Represent Flourish Research professionally and courteously in all interactions with staff, clients, and partners

Financial Analyst – FP&A

• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
• Achieve study enrollment goals and assigned revenue targets
• Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
• Ensure an exceptional patient experience from initial contact through screening and enrollment
• Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
• Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
• Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
• Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
• Ensure accurate and timely documentation within CRM and CTMS systems
• Perform additional duties as assigned by management

Salesforce Developer

• Design, develop, and implement customized Salesforce solutions to meet the specific needs of Flourish Research.
• Write, review, and execute detailed Salesforce assessments to ensure optimal performance and alignment with business objectives.
• Collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality Salesforce applications.
• Maintain and enhance existing Salesforce applications, ensuring seamless integration with other systems and platforms.
• Perform regular system audits and prepare for upgrades to keep the Salesforce environment secure and up to date.
• Develop and maintain comprehensive documentation for Salesforce configurations, customizations, and integrations.
• Provide technical support and training to end users to maximize effective use of Salesforce.
• Stay current on Salesforce features, best practices, and industry trends to continuously improve platform capabilities.
• Represent Flourish Research in a professional and courteous manner in all verbal, written, and in-person interactions with staff, clients, and vendors.
• Perform additional duties as assigned by management.

Salesforce Developer – Technical Specialist

Auditor

• Plan, conduct, and report GCP audits including investigator site, vendor, and internal audits to ensure adherence to regulatory requirements, study protocols, monitoring plans, and Flourish Research SOPs.
• Support execution of the annual Quality Assurance audit plan and ensure timely completion of audit activities.
• Maintain audit and inspection readiness across assigned sites and vendors.
• Support and participate in regulatory inspections, including FDA and other health authority inspections.
• Assist with inspection hosting, response coordination, and follow-up corrective actions.
• Serve as a quality and compliance advisor to site leadership, study teams, and cross-functional partners.
• Identify compliance gaps, risks, and trends; support root cause analysis and CAPA development.
• Contribute to the development, review, and continuous improvement of SOPs and quality processes.
• Support vendor qualification, oversight, and ongoing compliance activities.
• Analyze audit findings and quality metrics to support risk mitigation and continuous improvement initiatives.
• Maintain clear and professional communication with leadership, site teams, vendors, and internal stakeholders.
• Represent Flourish Research with professionalism and integrity in all interactions.
• Perform additional duties as assigned by management.

Regional Patient Recruitment Lead – Clinical Research

Financial Analyst – FP&A

Regional Patient Recruitment Lead – Clinical Research

Salesforce Developer – Technical Specialist

Clinical Quality Auditor – Clinical Research