Director, Clinical Crisis Response – High-Acuity Care Safety

Flourish Health

Director of Crisis Response leading mental health crisis operations at Flourish Health. Responsible for managing crisis teams, improving crisis workflows, and ensuring safe interventions.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $111,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and supervise the Crisis Managers team day to day
Oversee all active crisis cases and make sure the right actions are being taken
Serve as the top escalation point for high-risk or complex situations
Make real-time decisions during crisis situations when needed
Ensure staff are following crisis protocols and safety procedures
Set up and maintain clear supervision systems for all crisis work
Review crisis cases after they happen and identify what went well and what needs to improve
Build and improve crisis response workflows and systems so they scale
Train and coach staff on crisis response, de-escalation, and safety planning
Partner with clinical and product teams to improve how crisis care is delivered across the platform
Provide direct patient care in crisis intervention and/or post-crisis stabilization, including brief stabilization sessions or group support, as program needs evolve.
Step in directly when needed to support high-acuity cases

Requirements

What you’ll need

Independently licensed mental health clinician (PhD, LCSW, LPC, or equivalent)
Eligible for licensure across all 50 states
8+ years of clinical experience after licensure
At least 2+ years leading or managing crisis care or high-acuity clinical teams
Experience supervising clinicians or care teams
Strong judgment in high-risk, fast-moving situations
Calm and decisive under pressure
Comfortable working in a fast-changing startup environment
Must be 18 years or older

Benefits

Comp & perks

401(k) matching
Home office stipend
Paid time off
Medical, dental, and vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis managementcrisis interventionde-escalationsafety planningclinical supervisionpatient careworkflow improvementcrisis responsehigh-acuity clinical careclinical experience

Soft Skills

strong judgmentcalm under pressuredecisiveleadershipcoachingtrainingcommunicationproblem-solvingadaptabilityteam management

Certifications

PhDLCSWLPClicensed mental health clinician