Digital Account Manager

Flosum

Account Manager managing enterprise accounts for Flosum's Salesforce-native DevOps platform. Building relationships, ensuring customer success, and driving revenue growth.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

Requirements

What you’ll need

6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
Experience managing complex, multi-stakeholder accounts with long sales cycles.
Excellent written and verbal communication skills; ability to build trusted advisor relationships.
Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
Experience working with SaaS platforms, preferably in the Salesforce ecosystem
Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)

Benefits

Comp & perks

Competitive Compensation Package
Health Benefits including Vision and Dental
HSA & FSA
401(k)
Unlimited Flex Time Off Plan + All Major U.S. holidays
Remote Work Location
Phone / Internet Monthly Capped Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementSalesB2B SaaSGross Revenue Retention (GRR)Net Revenue Retention (NRR)UpsellRenewalSalesforceROI narrativesBusiness cases

Soft Skills

Executive presenceWritten communicationVerbal communicationRelationship buildingCommercial acumenStrategic conversationTrusted advisorNegotiationProblem-solvingStakeholder management