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About the role
Key responsibilities & impact- Own and manage a portfolio of smb and mid-market customers
- Build strong relationships with key stakeholders, including Admins, DevOps leaders, and executives
- Act as the primary post-sales point of contact
- Lead onboarding and implementation in partnership with Technical Account Managers (TAMS)
- Define success plans aligned to customer goals and use cases
- Drive product adoption and ensure customers are leveraging key Flosum capabilities
- Help customers mature their Salesforce DevOps processes
- Identify gaps in release management, governance, and compliance workflows
- Provide strategic guidance and best practices
- Partner with Renewal Managers to support renewals and identify upsell/cross-sell opportunities
- Monitor account health and proactively mitigate risk
- Drive customer outcomes that lead to expansion
- Partner with Product to relay customer feedback and influence roadmap
- Work with Support to ensure timely resolution of issues
- Collaborate with Marketing on customer advocacy (case studies, references)
Requirements
What you’ll need- 3–6+ years in Customer Success, Account Management, or related customer-facing roles
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
- Proven ability to manage and grow customer relationships
- Excellent communication and presentation skills
- Experience with Salesforce DevOps tools or release management processes (preferred)
- Familiarity with CI/CD, version control, or agile development practices (preferred)
- Background working with enterprise customers (preferred)
- Salesforce certifications (Admin, Platform App Builder, etc.) (preferred)
Benefits
Comp & perks- - Competitive compensation, incentive structure, and company equity
- - Daily coaching, mentorship, and growth opportunity
- - Be part of a global, mission-driven team
- - Learn from top leaders in Salesforce DevOps and SaaS sales
- - Work on exciting challenges in a rapidly growing industry
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
SalesforceSalesforce DevOpsrelease managementCI/CDversion controlagile developmentcustomer successaccount managementSaaS platformsonboarding
Soft Skills
relationship buildingcommunicationpresentationstrategic guidancecollaborationproblem-solvingrisk mitigationcustomer advocacyinfluencingcustomer outcomes
Certifications
Salesforce AdminSalesforce Platform App Builder