Flosum

Director of Community Engagement – Strategic

Flosum

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Spark

About the role

  • Identify, recruit, and personally enroll senior Salesforce executives from large enterprise accounts into the council. This is relationship-driven outreach—not mass email campaigns.
  • Develop and maintain a target member list in partnership with Flosum’s leadership, ensuring diversity of industry, company size, and executive seniority.
  • Serve as the primary point of contact and trusted relationship manager for all community members. Own the member experience from first invitation through ongoing engagement.
  • Set and enforce membership criteria to protect the exclusivity, trust, and caliber of the community.
  • Design the community’s programming calendar, including track themes, session topics, panel compositions, and roundtable formats.
  • Curate 6–8 content tracks aligned with what matters most to Salesforce executives: budgeting, hiring, innovation, governance, success stories, data strategy, and other emerging priorities.
  • Source and prepare council members to serve as panelists and discussion leads—coaching them to share candidly and facilitate peer-to-peer learning.
  • Stay deeply informed on Salesforce ecosystem trends, enterprise IT challenges, and executive priorities so that programming is consistently timely and relevant.
  • Serve as the lead facilitator for all community sessions. You set the tone, manage the energy, and ensure every member walks away with value.
  • Moderate panel discussions with skill and confidence—drawing out insights, managing strong personalities, and keeping conversations productive.
  • Facilitate roundtable ideation sessions so that every voice is heard and real challenges receive actionable input from peers.
  • Enforce Chatham House Rules and the no-sales-pitch policy with consistency and professionalism.
  • Build and manage the community’s collaboration infrastructure—selecting and administering the platforms, tools, and communication channels that allow members to connect between sessions.
  • Foster year-round engagement: facilitate introductions between members, spark asynchronous discussions, and ensure the community delivers value beyond scheduled events.
  • Track member engagement, satisfaction, and feedback. Use data and qualitative insight to continuously improve the community experience.
  • Manage all operational logistics: scheduling, invitations, session preparation, follow-up communications, and member onboarding.
  • Act as Flosum’s eyes and ears within the executive community—surfacing insights on market trends, member challenges, and opportunities that inform Flosum’s broader strategy.
  • Build the kind of trust and executive relationships that naturally drive retention and expansion within large accounts—without ever making a sales pitch.
  • Collaborate with Flosum’s leadership to align community strategy with business objectives, ensuring the community serves members first while creating measurable strategic value.

Requirements

  • 8+ years of experience in community management, executive engagement, customer advisory boards, or field/event marketing at the enterprise level.
  • Demonstrated track record of building and growing executive-level communities or councils—ideally from inception.
  • Deep familiarity with the Salesforce ecosystem: you understand the platform landscape, the major players, and the real challenges facing large Salesforce organizations.
  • Experience working with C-suite and VP-level stakeholders at Fortune 500 or Global 2000 companies. You are comfortable in senior executive conversations and can hold the room.
  • Proven facilitation skills: you can moderate a panel of opinionated executives, run a roundtable that surfaces real solutions, and create an environment where people are comfortable being candid.
  • Strong content instincts: you can identify what topics will resonate with a senior audience and shape programming that executives rearrange their calendars to attend.
Benefits
  • Competitive base salary commensurate with experience
  • Performance-based bonus tied to community growth and engagement milestones
  • Equity participation
  • Full benefits package (health, dental, vision, 401k)
  • Remote-first flexibility with travel budget for in-person executive engagements as needed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementexecutive engagementcustomer advisory boardsfield marketingevent marketingfacilitation skillscontent curationdata analysisprogram developmentmember onboarding
Soft Skills
relationship managementcommunicationtrust buildingmoderationcollaborationleadershipproblem-solvingstrategic thinkingadaptabilityengagement