FloSports

Client Success Lead, Wrestling

FloSports

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Ensure success for our wrestling software partnerships including but not limited to state associations and coaches’ associations.
  • Administer setup of season management including weight management and seed system creation for all partners.
  • Execute all post season advancement for our wrestling state partnerships.
  • Coordinate and ensure prompt payment of all weight management and postseason invoices.
  • Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting.
  • Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team.
  • Oversee customer product documentation and knowledge base for our wrestling software.

Requirements

  • Strong communication skills and the ability to build strong relationships
  • High level knowledge of Wrestling
  • You love problem solving, creating efficiencies and improving processes
  • Self-starter with excellent planning, time management and organization skills.
  • Detail-oriented, reliable, and in possession of a strong work ethic.
  • Ability to quickly navigate and search the internet
  • Capable of managing a heavy workload and adaptable to change
  • Tech savvy and able to thrive in a fast paced, team environment
  • Bachelor’s degree in any discipline
  • 1-2 years relevant experience in account management and/or a position with direct client/partner communication
  • Must be fluent in English.
Benefits
  • Recognized three years in a row as a Top Workplace by the Austin-American Statesman
  • Flexibility at work - you can take control of your profession and personal schedule
  • All-hands events hosted annually in beautiful Austin, Texas
  • Annual equity awards for all top performers
  • Competitive and comprehensive medical, dental and vision plans
  • Peace of mind through company-paid short-term disability, long-term disability and life insurance
  • Generous 401(K) company match vested immediately
  • Progressive parental leave policies
  • Flexible paid time off
  • Hack-a-thons and a full calendar of team-building and social events
  • Company donation to youth teams and leagues that our employees coach
  • Stocked snack bar, catered lunch and breakfast tacos every week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsrelationship buildingproblem solvingcreating efficienciesimproving processesplanningtime managementorganizationdetail-orientedreliable
Certifications
Bachelor’s degree