Florida Realtors

Customer Support

• Deliver an exceptional customer experience by providing friendly, accurate, and efficient product support.
• Serve as a knowledgeable resource for Form Simplicity users, demonstrating professionalism and empathy in every interaction.
• Collaborate with team members and management to identify recurring issues, enhance service quality, and improve the user experience.
• Respond to Form Simplicity-related inquiries via phone, chat, and email, ensuring accurate, courteous, and timely support.
• Conduct research and gather information to resolve user issues or escalate complex matters when necessary.
• Document all member interactions, issues, and resolutions in the designated database or ticketing system.
• Draft clear and professional correspondence to users as needed.
• Identify patterns or trends in member feedback and communicate them to supervisors for product or process improvement.
• Assist with testing, quality assurance, and product enhancement initiatives as directed.
• Use remote assistance tools when appropriate to effectively troubleshoot and guide users.
• Support departmental priorities and complete assignments and special projects as assigned by management.
• Maintain a positive and professional liaison between Florida Realtors and its members, customers, and vendors.
• Demonstrate a passion for customer care and uphold the association’s commitment to service excellence.

Customer Service Support Specialist