Florida Realtors

Cloud Engineer

• Manage AWS infrastructure with a focus on reliability, security, and cost efficiency
• Collaborate across teams to design and implement cloud solutions that meet organizational needs
• Maintain a forward-looking mindset by recommending enhancements and adopting emerging technologies
• Manage existing AWS accounts, set up new accounts, and configure account-level security and access control settings.
• Design, configure, deploy, and maintain AWS services, including EC2 instances, S3 buckets, Aurora databases, Lambda, and VPCs.
• Ensure the security of AWS resources by implementing appropriate security measures, managing IAM policies, monitoring for threats, and responding to incidents.
• Collaborate with the Network Operations team to configure AWS networking components, such as VPCs, subnets, route tables, security groups, and VPN connections.
• Implement and manage CI/CD pipelines to support efficient application deployment.
• Configure monitoring and logging tools to track performance, identify issues, and ensure system health.
• Utilize automation tools such as CloudFormation, Terraform, and AWS CLI to streamline resource deployment and management.
• Implement backup and disaster recovery strategies to protect critical data and minimize downtime.
• Monitor and optimize resource usage for cost efficiency and scalability.
• Provide secondary support for additional Florida Realtors IT environments as needed.
• Stay current with AWS technologies, industry trends, and recommend process improvements.

IT Support

• Deliver service and support to association members and Florida Realtors tech users via phone, chat, email, and/ or Salesforce support ticketing system, assessing the scope of the problem and determining any resolution.
• Accurately gather caller information and inquire into situation when more information is needed.
• Apply knowledge of computer software and hardware to assist users in resolving problems, troubleshoot networks and/or wireless issues such as Bluetooth, connecting to WiFi, PC performance, computer programs and/or applications, and/or issues with webmail such as Outlook or Google.
• Provides technical support and guidance to resolve users’ computer hardware and software problems.
• Correctly and accurately create and maintain case notes of member interaction for support services provided in the Salesforce ticketing system or other appropriate database.
• Install or assists with the installation and set-up of new hardware, software, and peripheral equipment such as the installation and configuration of printers and scanners.
• Assist REALTOR members with Florida Realtors proprietary Form Simplicity, Sabal Sign, and/or other Florida Realtor products. Ensure product knowledge by reviewing updated product/troubleshooting information.
• Follow departmental standard policies and procedures.
• Identify and escalate priority issues, as needed.
• Stay current with system information, changes, and updates.
• Remains flexible to work additional projects as requested or as needed.

IT Help Desk Technician

Project Manager

• Serve as the team’s execution expert: coordinate marketing, creative, and communications projects from start to finish
• Manage project plans and timelines using Asana; set up tasks, assign owners, and maintain deadlines
• Track day-to-day progress of campaigns, creative deliverables, and communications initiatives and keep Asana up to date daily
• Ensure cross-functional teams have what they need to keep moving, flag blockers and track dependencies
• Perform final checks for scheduling conflicts, resourcing issues, missed details, and ensure work is on time, on brand, and on budget
• Serve as the department’s lead Asana user: enforce naming conventions, organizational structure, dashboards, calendars, and best practices
• Document meeting notes and follow-ups with clear action items and responsible parties
• Keep stakeholders informed through timely updates and status tracking; raise issues early and clearly
• Identify inefficiencies and suggest process improvements; support new tools and workflows
• Coordinate across teams and external stakeholders without direct supervisory responsibility

Cloud Engineer

IT Help Desk Technician

Project Coordinator