Florida Realtors

Representative

• Represent Florida Realtor in meetings with legislators, agency officials, and their staff; maintain positive, productive relationships across the political and regulatory landscape.
• Analyze, monitor, and summarize proposed and existing legislation, rulemaking, and regulatory actions that affect real estate and private property rights.
• Present and advocate for Florida Realtors’ positions to legislative and executive branch decision-makers.
• Serve as an advisor to Florida Realtors leadership, committees, and members on local, state, and federal legislative and regulatory issues.
• Draft and deliver legislative communications, policy briefs, and alerts to Realtor members in a timely and accessible manner.
• Build and maintain collaborative partnerships with:
• Members of the Florida Legislature and key government officials
• Local association executives and Government Affairs Directors
• National Association of Realtors (NAR) policy counterparts
• Florida Realtors Regional Governmental Affairs Team and internal Public Policy staff
• Coordinate meeting logistics, agendas, and background materials for committees and forums managed by the Public Policy Department.

Public Policy Representative

IT Support

• Provide prompt, accurate, and courteous technical support that meets established service standards.
• Translate technical concepts into clear, understandable guidance for members with varying levels of tech proficiency.
• Demonstrate professionalism, patience, and problem-solving persistence in every interaction.
• Deliver service and support to association members and Florida Realtors tech users via phone, chat, email, and/ or Salesforce support ticketing system, assessing the scope of the problem and determining any resolution.
• Accurately gather caller information, assess the issue, and determine the appropriate resolution steps.
• Apply working knowledge of computer software, hardware, and networking to assist users in troubleshooting issues related to PCs, Wi-Fi connectivity, Bluetooth, application performance, and webmail (e.g., Outlook, Google).
• Provide technical support and guidance to resolve users’ computer hardware and software problems.
• Accurately document and maintain case notes for all interactions and services provided using the Salesforce CRM or other designated systems.
• Install or assist with installation, configuration, and troubleshooting of hardware, software, and peripheral devices such as printers and scanners.
• Support REALTOR® members with Florida Realtors’ proprietary products, including Form Simplicity, Sabal Sign, and MLSAdvantage, staying up to date on product enhancements and troubleshooting procedures.
• Follow established departmental policies and procedures while identifying and escalating priority issues when necessary.
• Stay informed about new technologies, system updates, and process improvements.
• Remain flexible and assist with special projects or additional tasks as assigned.

Public Policy Representative

IT Help Desk Technician